AI Platform Lead — Strategy, Delivery & Governance

Citizens; Johnston (RI); Hybrid; USD 142,000 - 185,000; Full time

Job summary

Citizens seeks a Lead Product Owner, AI Platform to define and deliver the vision, strategy, and multiyear roadmap for the enterprise AI Platform. This leader will manage a team of three direct reports and collaborate across Business, Technology, Cybersecurity, Risk, Legal, Compliance, Data, and Analytics.

You will translate strategy into actionable priorities, guide platform delivery, ensure secure, scalable AI capabilities, and drive platform adoption with data-driven decisions and stakeholder

Qualifications

• 7+ years in product management, product development, platform management, digital strategy, technology, data, analytics, or a related discipline.
• Experience owning a product or platform vision, strategy, roadmap, backlog, and delivery lifecycle.
• Experience leading and developing employees, including direct people-management responsibility.
• Demonstrated ability to lead complex, enterprise-scale initiatives involving Business, Technology, Cybersecurity, Risk, Legal, Compliance, Data, and other control functions.
• Knowledge of AI and machine learning concepts, including generative AI, large language models, model development, deployment, monitoring, and responsible AI.
• Understanding of the capabilities required to support secure, scalable, and governed enterprise AI solutions.
• Experience translating strategic objectives and technical concepts into clear product capabilities, requirements, user stories, and acceptance criteria.
• Demonstrated success establishing measurable objectives and key results and using data to evaluate product performance.
• Strong understanding of agile product delivery approaches, including backlog management, iterative development, Kanban, Scrum, and continuous improvement.

Responsibilities

• Own and communicate the AI Platform vision, strategy, and multiyear roadmap.
• Translate strategy into platform capabilities, outcomes, objectives, and key results.
• Define the platform experience for developers, data scientists, product teams, business users, and other internal stakeholders.
• Balance near-term business needs with long-term scalability, security, resiliency, governance, and technical sustainability.
• Identify opportunities to expand the platform through reusable AI services, tools, integrations, and operating-model enhancements.
• Monitor developments in generative AI, machine learning, large language models, agentic AI, model operations, and responsible AI to inform platform priorities.
• Translate the product vision into clearly defined capabilities, features, requirements, user stories, and acceptance criteria.
• Own, prioritize, and continuously refine the product backlog to ensure the highest-value work is delivered first.
• Partner with Technology, engineering, architecture, and delivery leaders to guide platform design, development, integration, testing, implementation, and support.
• Establish processes for gathering, evaluating, and prioritizing platform enhancement requests.
• Lead roadmap reviews, product demonstrations, release planning, and stakeholder updates.
• Use platform analytics, adoption measures, operational data, user feedback, agile metrics, and objectives and key results to evaluate performance and identify improvement opportunities.
• Manage the platform across its full lifecycle, from initial delivery through adoption, optimization, maturity, and continuous enhancement.
• Communicate progress against the roadmap, objectives, adoption goals, risks, and dependencies to key stakeholders.
• Maintain awareness of evolving AI regulations, industry standards, and internal policies to inform platform priorities.

Skills

Product management

Stakeholder management

Agile methodologies

Executive communication

Leadership

Strategic thinking

Risk management

Cross-functional leadership

Tools

Cloud platforms

ML ops

APIs

Observability

Job description

Citizens seeks a Lead Product Owner, AI Platform to define and deliver the vision, strategy, and multiyear roadmap for the enterprise AI Platform. This leader will manage a team of three direct reports and collaborate across Business, Technology, Cybersecurity, Risk, Legal, Compliance, Data, and Analytics.

You will translate strategy into actionable priorities, guide platform delivery, ensure secure, scalable AI capabilities, and drive platform adoption with data-driven decisions and stakeholder