AI Platform Lead — Customer Experience (Remote)

Precision Labs; New York (NY); Hybrid; USD 140,000 - 230,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid time off

401(k) with employer matching

Equity opportunities

Job summary

Jerry.ai is seeking a technical leader to own and scale its AI platform and customer experiences. You will drive end-to-end development, shaping prompts, guardrails, and architecture with engineers to deliver production-grade AI capabilities.

You will partner with OpenAI and other teams to push the boundaries of automation and AI-driven customer journeys. You will translate complex technical concepts for broader audiences, establish AI best practices, and relentlessly improve accuracy and

Qualifications

• 4+ years of experience in a technical role like forward deployed engineering or technical product management.
• Passion and curiosity for AI systems including modern LLMs.
• Track record of turning strategic ideas into scalable, production-grade products.
• Data-driven mindset with ability to analyze data and validate hypotheses.

Responsibilities

• Lead end-to-end development for our AI platform and customer experiences, from roadmap to rollout.
• Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails.
• Serve as the translator between engineering and the business, establishing AI best practices.
• Drive systematic improvement in answer quality, satisfaction, and automation via experiments.
• Collaborate with OpenAI to evaluate and deploy next-gen voice models and workflow automation.

Skills

AI systems

API design

Systems thinking

SQL

Data-driven

Experimenter

Pragmatic

Tools

OpenAI

APIs

LLMs

Job description

Jerry.ai is seeking a technical leader to own and scale its AI platform and customer experiences. You will drive end-to-end development, shaping prompts, guardrails, and architecture with engineers to deliver production-grade AI capabilities.

You will partner with OpenAI and other teams to push the boundaries of automation and AI-driven customer journeys. You will translate complex technical concepts for broader audiences, establish AI best practices, and relentlessly improve accuracy and