AI Platform Engineer — Customer-Facing, Enterprise & Equity

Gradial; Seattle (WA); On-site; USD 130,000 - 210,000; Full time

Benefits offered by this job

Performance-based annual bonus

Equity awards

Medical, dental & vision insurance

401k retirement plan

Unlimited PTO

Seattle HQ office with gym

Job summary

Gradial is hiring a Forward Deployed Engineer in Seattle to lead implementations of our AI-driven platform for enterprise customers. You will own full-stack development for deployments, collaborating with customers to map complex workflows into scalable generative systems.

You’ll work across discovery, prototyping, implementation and post-launch optimization, turning real-world pain points into robust tech solutions.

Qualifications

• 1+ years of software engineering or technical implementation experience, ideally in customer-facing contexts.
• Proficiency in TypeScript or similar, with strong APIs and systems integration.
• Ability to rapidly understand unfamiliar enterprise software architectures (CMS, DAM, workflow tools) and build integration paths.
• Excellent communication skills; able to translate for both technical and non-technical stakeholders.
• High ownership mindset with comfort operating independently, navigating ambiguity.
• Willingness to travel occasionally (<10%) for customer discovery, deployment and relationship building.

Responsibilities

• Lead technical discovery and implementation for new enterprise customers, translating business processes into AI-native solutions.
• Build, deploy and optimize features that integrate customer systems with Gradial’s LLM-driven platform.
• Develop reusable tools, adapters and configuration layers for scalable onboarding.
• Collaborate with stakeholders to define requirements, surface edge cases and iterate in real time.
• Work with product and engineering teams to incorporate field learnings into the roadmap.
• Contribute to internal documentation and playbooks to accelerate deployments.
• Own performance, reliability and maintainability of the solutions shipped.

Skills

TypeScript

APIs

Systems integration

Customer-facing communication

Ownership & independence

Tools

CMS

DAM

Workflow tools

Job description

Gradial is hiring a Forward Deployed Engineer in Seattle to lead implementations of our AI-driven platform for enterprise customers. You will own full-stack development for deployments, collaborating with customers to map complex workflows into scalable generative systems.

You’ll work across discovery, prototyping, implementation and post-launch optimization, turning real-world pain points into robust tech solutions.