AI Engagement & Strategy Lead

Pareto Inc.; California (MO); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading AI engagement firm in California is seeking an experienced AI Engagement Manager to oversee customer relationships with Tier-1 clients. This role requires building deep technical understanding and partnership across the entire customer lifecycle. The ideal candidate will have 4+ years of experience in customer success and technical engagement. Strong skills in relationship management and technical fluency are essential for succeeding in this dynamic environment.

Qualifications

• 4+ years in customer-facing roles with technical buyers.
• Experience managing complex, multi-stakeholder accounts.
• Working knowledge of ML/data workflows.

Responsibilities

• Serve as the primary point of contact for flagship AI lab accounts.
• Partner with Product and Delivery to design solutions.
• Drive renewal processes and monitor account health.

Skills

Customer engagement management

Technical communication

Navigating procurement

Relationship building

Education

4+ years in customer-facing technical roles

STEM background or technical fluency

Job description

A leading AI engagement firm in California is seeking an experienced AI Engagement Manager to oversee customer relationships with Tier-1 clients. This role requires building deep technical understanding and partnership across the entire customer lifecycle. The ideal candidate will have 4+ years of experience in customer success and technical engagement. Strong skills in relationship management and technical fluency are essential for succeeding in this dynamic environment.