Scaled Engagement Leader AI CS Growth

Profound; New York (NY); On-site; USD 125,000 - 200,000; Full time

Job summary

Profound is seeking a Manager for Engagement Management in New York City. You will lead a team of Engagement Managers, focusing on successful customer implementation and ongoing engagement. Your role includes defining engagement practices and partnering with various departments to drive measurable outcomes.

The ideal candidate has 6-8 years in Customer Success, experience with AI, and strong data instincts. The role is designed for those who thrive on impact and iteration. Compensation ranges from $125,000 to $200,000, based on experience and location.

Qualifications

• 6–8+ years in Customer Success with management experience.
• Proven track record in delivering measurable customer outcomes.
• Hands-on experience with AI implementations.

Responsibilities

• Lead a team of Engagement Managers to enhance customer outcomes.
• Own metrics of retention, adoption, and expansion across accounts.
• Collaborate with cross-functional teams to drive scale and success.

Skills

Customer Success management

Systems thinking

Data analysis

AI fluency

Communication

Technical literacy

Job description

Profound is seeking a Manager for Engagement Management in New York City. You will lead a team of Engagement Managers, focusing on successful customer implementation and ongoing engagement. Your role includes defining engagement practices and partnering with various departments to drive measurable outcomes.

The ideal candidate has 6-8 years in Customer Success, experience with AI, and strong data instincts. The role is designed for those who thrive on impact and iteration. Compensation ranges from $125,000 to $200,000, based on experience and location.