Operations Associate

Marsh; New York (NY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Marsh is seeking a talented professional to join our Global Operations team in New York, NY. This hybrid role requires three days in the office per week and focuses on identifying, prioritizing, and delivering operational improvements across the reinsurance value chain.

You will lead current-state assessments, develop structured project plans, and coordinate with cross-functional stakeholders to implement reengineering efforts, SOPs, and playbooks, while supporting change management and

Qualifications

• 3–5 years of professional experience in management consulting or a similar field.
• Bachelor’s degree in business administration, computer science, or a closely related discipline.
• Demonstrated ability to structure ambiguous problems, develop hypotheses, and drive data-backed recommendations.
• Proficiency in data analysis and visualization tools such as Excel, Power BI, and SQL.
• Strong project management and stakeholder coordination skills, with the ability to manage multiple workstreams in a matrixed environment.
• Exceptional written and verbal communication skills, a collaborative team-first mindset, and familiarity with AI, machine learning, automation, and digital workflow concepts.

Responsibilities

• Support identification, prioritization, and execution of operational improvement initiatives across the reinsurance value chain.
• Assist with current-state assessments and gap analyses to identify process inefficiencies and recommend actionable solutions.
• Develop structured project plans, track milestones, and coordinate cross-functional stakeholders to deliver work on time and within scope.
• Assist in design and implementation of process reengineering, including SOPs and operational playbooks.
• Support change management activities, including stakeholder engagement, training material development, and adoption tracking.
• Analyze operational data and performance metrics to identify trends, measure impact, and support decision-making.
• Prepare briefing materials and decks for monthly and quarterly business reviews and senior leadership presentations.
• Build trusted relationships across the organization through strong analytical skills and disciplined execution.

Skills

Data analysis

Project management

Stakeholder coordination

Communication

AI familiarity

Collaboration

Process improvement

Education

Bachelor's degree in business admin or computer science

Tools

Power BI

SQL

Excel

Python

R

Job description

We are seeking a talented individual to join our Global Operations team, part of our reinsurance business at Marsh. This role will be based in New York, NY. The is a hybrid role that requires at least three days a week in the office.

We will count on you to:

• Support the identification, prioritization, and execution of operational improvement initiatives across the reinsurance value chain
• Assist with current-state assessments and gap analyses to identify process inefficiencies and recommend actionable solutions
• Develop structured project plans, track milestones, and coordinate cross-functional stakeholders to deliver work on time and within scope
• Assist in the design and implementation of process reengineering efforts, including workflow redesigns, standard operating procedures, and operational playbooks
• Support change management activities, including stakeholder engagement, training material development, and adoption tracking
• Analyze operational data and performance metrics to identify trends, measure impact, and support decision-making
• Contribute to strategic planning cycles by preparing briefing materials, monthly and quarterly business review decks, status reports, and presentations for senior leadership
• Build trusted relationships across the organization while demonstrating strong analytical skills, effective communication, and disciplined execution

What you need to have:

• 3–5 years of professional experience in management consulting or a similar field
• Bachelor’s degree in business administration, computer science, or a closely related discipline
• Demonstrated ability to structure ambiguous problems, develop hypotheses, and drive data-backed recommendations
• Proficiency in data analysis and visualization tools such as Excel, Power BI, and SQL
• Strong project management and stakeholder coordination skills, with the ability to manage multiple workstreams in a matrixed environment
• Exceptional written and verbal communication skills, a collaborative team-first mindset, and familiarity with AI, machine learning, automation, and digital workflow concepts

What makes you stand out:

• Experience in financial services, insurance, or reinsurance, with familiarity in broking, underwriting support, or claims operations
• Exposure to Agile, Lean, or Six Sigma methodologies; professional certification is a plus, such as PMP or Lean Six Sigma Green Belt
• Proficiency in Python, R, or other scripting languages for data processing and workflow automation

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.