AI Operations Program Lead

Cengage Group

Hagåtña (GU)

On-site

USD 117,000 - 187,000

Full time

4 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Cengage Group is seeking a Program Manager, AI Operations, for the United States location. You will direct AI initiatives, ensure governance, and promote rapid yet rigorous AI adoption across operations.

The role requires coordinating vendor risk assessments, contracts, DPAs, and cross-functional collaboration with Legal, Privacy, Security, Procurement, Product, and Engineering teams to drive scalable AI enablement.

Qualifications

Experience leading enterprise operational programs or cross-functional initiatives.
Knowledge of FERPA, GDPR, CCPA and related privacy laws.
Experience coordinating vendor governance processes such as contracts and DPAs.

Responsibilities

Direct management of enterprise AI initiatives, pilots, and governance activities.
Coordinate AI vendor risk assessments across tools and platforms.
Build criteria matrices for vendor approvals and connector decisions.
Partner with Procurement on AI contracts and DPAs.
Maintain governance artifacts, intake workflows, and status updates.
Collaborate across AI Enablement, Legal, Privacy, Security, Product, Engineering, and Operations.
Track program achievements, dependencies, risks, and readiness.
Support scaling of AI enablement activities including onboarding and documentation.