AI Operations Lead: Service Desk & Analytics

OpenKrill; United States; Remote; USD 81,000 - 155,000; Full time

Job summary

Accenture Federal Services in the United States seeks a leader to oversee a small IT AI Operations team within the AI Service Desk, driving reporting, dashboards, and process improvements. You will mentor one direct report and collaborate with cross-functional teams to advance AI initiatives.

Strong independently-driven project leadership is essential. Experience with ServiceNow or similar AI deployment tooling, advanced Excel, and data analysis are required, with a mindset for continuous

Qualifications

• Experience creating, managing, monitoring and enhancing reporting and dashboards.
• Intermediate or advanced skills in Microsoft Excel.
• Experience analyzing large data sets.
• Ability to collaborate with leadership and other teams.
• Experience leading and mentoring a small team.
• Familiarity with project management methodologies.
• Mindset for continuous improvement.
• Work independently.
• Problem-solving mindset & Adaptable.

Responsibilities

• Create and enhance reporting and dashboards related to AI Service Desk capabilities such that they are actionable and provide opportunities for improvement.
• Create and manage operational processes for AI Service Desk capabilities based on outputs of dashboards and reporting.
• See through enhancement opportunities of AI solution from design to implementation by working with other teams or completing the work within this team.
• Work closely with technical teams implementing new Service Desk capabilities to stay on top of technical advancements.
• Work closely with functional teams to develop a deep understanding of the support areas which are served by the AI solutions being monitored.
• Adopt continuous improvement mindset to make regular small tweaks.
• Lead and mentor a small team (1 direct report) while collaborating with a larger operational group.
• Drive projects and activities independently from initiation through to completion.
• Apply critical thinking and process excellence to optimize and improve operational workflows.
• Stay curious and continuously learn about new AI technologies and AFS deployments.
• Adapt quickly to changes in technology and operational requirements.
• Ensure effective project management and timely delivery of operational support for AI initiatives.
• Maintain general awareness of AI trends and AFS-specific AI solutions.
• Escalate issues appropriately to leadership.

Skills

Leadership

Reporting & dashboards

Excel (Advanced)

Data analysis

Project management

Cross-functional collaboration

Tools

ServiceNow

AI tooling

Workflow automation

Job description

Accenture Federal Services in the United States seeks a leader to oversee a small IT AI Operations team within the AI Service Desk, driving reporting, dashboards, and process improvements. You will mentor one direct report and collaborate with cross-functional teams to advance AI initiatives.

Strong independently-driven project leadership is essential. Experience with ServiceNow or similar AI deployment tooling, advanced Excel, and data analysis are required, with a mindset for continuous