AI Operations Lead - Service Desk & Automation

Accenture Federal Services; Washington (District of Columbia); Sur place; USD 81 000 - 155 000; Plein temps

Résumé du poste

Accenture Federal Services is seeking an IT AI Operations leader to oversee a small team that monitors and enhances AI capabilities supporting the Service Desk. You will build and refine operational processes and deepen knowledge of our AI tooling foundation.

Exposure to AI deployment frameworks, reporting, and IT service management platforms will be valuable as you guide the team and collaborate with broader operations to deliver improvements for government missions.

Qualifications

• Strong critical thinking and process optimization.
• Experience creating, managing, monitoring and enhancing reporting and dashboards using tools like Service Now or Claude Code.
• Intermediate or advanced Microsoft Excel skills.
• Experience analyzing large data sets.
• Ability to collaborate with leadership and other teams.
• Experience leading a small team.
• Familiarity with project management methodologies.
• Ability to work in incremental steps and continuously improve.
• Independent worker with problem-solving mindset.

Responsabilités

• Create and enhance reporting and dashboards for AI Service Desk capabilities.
• Create and manage operational processes for AI Service Desk.
• Lead enhancement opportunities from design to implementation with cross-team collaboration.
• Work with technical teams implementing new Service Desk capabilities.
• Develop deep understanding of support areas served by AI solutions.
• Drive projects from initiation to completion with continuous improvement mindset.
• Mentor 1 direct report and collaborate with a larger team.
• Ensure timely delivery of operational support for AI initiatives.

Connaissances

Reporting dashboards

Dashboard reporting

Team leadership

Excel expertise

Data analysis

ServiceNow

AI tooling

Outils

ServiceNow

Claude Code

Workflow automation

Description du poste

Accenture Federal Services is seeking an IT AI Operations leader to oversee a small team that monitors and enhances AI capabilities supporting the Service Desk. You will build and refine operational processes and deepen knowledge of our AI tooling foundation.

Exposure to AI deployment frameworks, reporting, and IT service management platforms will be valuable as you guide the team and collaborate with broader operations to deliver improvements for government missions.