AI Marketing Engagement Lead — Mid‑Market

Profound; Boston (MA); On-site; USD 110,000 - 180,000; Full time

Job summary

Profound, a fast-growing AI marketing platform, seeks an Engagement Manager to lead the AI search program for 45–55 mid-market customers. You will own onboarding, implementation, and ongoing success, collaborating with Sales, Product, and Engineering to deliver outcomes and drive adoption of the Profound platform.

You should have 2+ years in customer success or account management with mid-market clients, strong communication, and the ability to manage multiple initiatives in a fast-paced

Qualifications

• 2+ years of experience working with mid-market customers to drive strategic outcomes in a customer success, account management, or consulting capacity.
• Excellent communication skills with the ability to deliver presentations and demonstrations effectively.
• Self-motivated and driven, with a passion for building strong customer relationships.
• Comfortable diving into challenges and operating in ambiguous environments.

Responsibilities

• Serve as the primary point of contact and trusted advisor for a portfolio of 45 to 55 mid-market customers
• Own the full customer journey from onboarding and implementation through driving measurable business outcomes with the Profound platform
• Develop and execute a combination of white-glove initiatives and scaled strategies to ensure strong customer health and engagement
• Become an expert in the AI search space and develop a strong understanding of how large language models work
• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
• Partner closely with the Account Management team to ensure value delivery aligns with commercial goals
• Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

Skills

Mid-market experience

Customer success

Account management

Communication

Analytical mindset

Project management

Multi-tasking

Attention to detail

Job description

Profound, a fast-growing AI marketing platform, seeks an Engagement Manager to lead the AI search program for 45–55 mid-market customers. You will own onboarding, implementation, and ongoing success, collaborating with Sales, Product, and Engineering to deliver outcomes and drive adoption of the Profound platform.

You should have 2+ years in customer success or account management with mid-market clients, strong communication, and the ability to manage multiple initiatives in a fast-paced