AI Knowledge Platform Architect — Enterprise-Scale & Equity

eGain Corporation; Sunnyvale, Northern (CA, KY); Hybrid; USD 170,000 - 230,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Comprehensive benefits

Job summary

eGain Corporation seeks an experienced AI Knowledge Product Architect to drive strategy, roadmap, and execution of its AI-powered knowledge management portfolio, shaping products at the intersection of generative AI, knowledge management, and customer experience for customers, contact center agents, and AI bots.

This high-impact role demands passion for AI, a customer-obsessed mindset, and the ability to deliver category-defining solutions at scale within a leading enterprise AI platform.

Qualifications

• 6–10 years of product management experience across AI stack layers: Infrastructure, Data, or AI Models.
• Proven track record shipping AI infrastructure products at enterprise scale.
• Deep technical command of modern AI: LLMs, embeddings, vector databases, RAG, and evaluation frameworks.
• Experience with enterprise customers in regulated industries: financial services, insurance, telecommunications, healthcare, or government.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Preferred knowledge of knowledge management platforms, ontologies, taxonomies, retrieval architectures, and content lifecycle.
• Track record of taking platform products from 0→1 invention through scaling to enterprise adoption.

Responsibilities

• Own the vision, strategy, and architecture of the AI Knowledge Hub as enabler for Customer Service Automation & Enterprise AI.
• Advance the product architecture for enterprise knowledge management – the platform, infrastructure, and frameworks powering knowledge.
• Drive product roadmap to transform content into trusted knowledge for app building and human consumption.

Skills

AI product management

Enterprise AI platforms

Data platforms

Model serving & inference

Knowledge management

Regulated industries experience

Education

Bachelor’s degree in Computer Science or related technical field

Tools

Databricks

Snowflake

Model serving

ML infrastructure

Job description

eGain Corporation seeks an experienced AI Knowledge Product Architect to drive strategy, roadmap, and execution of its AI-powered knowledge management portfolio, shaping products at the intersection of generative AI, knowledge management, and customer experience for customers, contact center agents, and AI bots.

This high-impact role demands passion for AI, a customer-obsessed mindset, and the ability to deliver category-defining solutions at scale within a leading enterprise AI platform.