AI Knowledge Engineer & Docs Architect

eGain Corporation; Sunnyvale (CA); Presencial; USD 99.000 - 121.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

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Descripción de la vacante

eGain Corporation seeks a skilled technical writer to own AI-native enablement across customers, partners, and self-sign-up users. You will craft administrator and developer guides, API references, deployment runbooks, and release notes, while engineering a content pipeline used by documentation sites, in-product help, and AI assistants.

You will apply a technical L&D approach, learn the product through hands-on use, and leverage AI automation, Markdown, Git, and modern content tools to deliver

Formación

• Bachelor's degree in a technical, communications, or instructional design field.
• 3 to 5 years in technical writing, learning and development, content engineering, or developer education at an enterprise software company.
• A technical approach to L&D: you learn a product by using it, configuring it, and reading its API.
• Hands-on AI automation first approach for every task.
• Docs-as-code fluency (Markdown, Git, static site generator or component CMS) and the ability to read REST APIs, JSON, and YAML.

Responsabilidades

• Own AI-native enablement for customers, partners, prospects, and self-sign-up users: onboarding, certification, and release training, generated and refreshed with AI in the loop.
• Own the technical documentation set for the eGain AI product suite: administrator and developer guides, API references, deployment runbooks, and release notes.
• Engineer the content pipeline so one corpus serves documentation sites, in-product help, and the retrieval layer behind our AI assistants.

Conocimientos

Technical writing

Docs-as-code

Content engineering

Developer education

AI automation mindset

Educación

Bachelor's degree in technical/communications/instructional design

Herramientas

Markdown

Git

Static site generator

Component CMS

REST APIs

JSON

YAML

Descripción del empleo

eGain Corporation seeks a skilled technical writer to own AI-native enablement across customers, partners, and self-sign-up users. You will craft administrator and developer guides, API references, deployment runbooks, and release notes, while engineering a content pipeline used by documentation sites, in-product help, and AI assistants.

You will apply a technical L&D approach, learn the product through hands-on use, and leverage AI automation, Markdown, Git, and modern content tools to deliver