AI Knowledge Architect for Operational Excellence

Harper; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Uber commuter benefits

Daily meals provided

Free gym membership

Health, dental, and vision insurance

Job summary

Harper, based in San Francisco, is seeking a Learning & Knowledge Systems Lead to transform operator insights into structured knowledge and documentation. This role requires exceptional writing skills, AI-native expertise, and a capacity for navigating ambiguity.

The ideal candidate will collaborate closely with operations and engineering teams, developing a system that can seamlessly integrate AI insights into daily processes. This position offers a competitive salary of $110,000–$170,000, plus bonuses and equity.

Qualifications

• 3–8 years in relevant fields like knowledge management or technical writing.
• Fluency in real AI tools and methods.
• Strong written communication and information-architecture instincts.

Responsibilities

• Document operator knowledge and workflows.
• Create playbooks and decision logs.
• Drive the adoption of structured knowledge practices.

Skills

Exceptional writing and synthesizing

AI-native expertise

Interview and detail extraction

Comfort in fast-moving environments

Tools

Cursor

Claude Code

MCP servers

Granola

Job description

Harper, based in San Francisco, is seeking a Learning & Knowledge Systems Lead to transform operator insights into structured knowledge and documentation. This role requires exceptional writing skills, AI-native expertise, and a capacity for navigating ambiguity.

The ideal candidate will collaborate closely with operations and engineering teams, developing a system that can seamlessly integrate AI insights into daily processes. This position offers a competitive salary of $110,000–$170,000, plus bonuses and equity.