AI Knowledge Architect for Operational Excellence

Harper Group; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Uber commuter benefits

Meals provided

Free gym membership

Health, dental, and vision insurance

Job summary

Harper Group in San Francisco is seeking a Learning & Knowledge Systems Lead to document and structure the operational knowledge of sales and service teams. The ideal candidate will transform undocumented processes into systematic knowledge usable by both humans and AI, working directly with company operators.

This role requires a strong grasp of AI tools and exceptional writing skills, with an emphasis on building operational playbooks, decision logs, and field knowledge. The position is in-office, reflecting the company’s commitment to hands-on knowledge extraction.

Qualifications

• 3–8 years in a relevant field.
• Exceptional written communication and strong information-architecture instincts.
• Real AI-tool fluency in practice.

Responsibilities

• Embed with teams to document operational knowledge.
• Transform messy conversations into clear decisions and source-of-truth documents.
• Build and implement onboarding paths for employees.

Skills

Exceptional writing and synthesizing

AI-native practice

Curiosity about organizational workings

Structured information handling

Ability to function in chaotic environments

Education

3–8 years in a relevant field

Tools

Cursor

Claude Code

MCP servers

Granola

Job description

Harper Group in San Francisco is seeking a Learning & Knowledge Systems Lead to document and structure the operational knowledge of sales and service teams. The ideal candidate will transform undocumented processes into systematic knowledge usable by both humans and AI, working directly with company operators.

This role requires a strong grasp of AI tools and exceptional writing skills, with an emphasis on building operational playbooks, decision logs, and field knowledge. The position is in-office, reflecting the company’s commitment to hands-on knowledge extraction.