AI-Driven Operating Memory Lead

Harper; San Francisco (CA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Commuter benefits

Team meals and snacks

Job summary

Harper is looking for someone to turn undocumented operational knowledge into structured, AI-legible systems in San Francisco. This role involves capturing tribal knowledge by embedding with teams, documenting processes, and ensuring knowledge is actionable and clear.

Ideal candidates should have experience in knowledge management, strong writing skills, and the ability to utilize AI tools like ChatGPT to make sense of complex workflows.

Qualifications

• 2–8 years in research, knowledge management, or startup operations.
• Exceptional written communication ability.
• Strong ability to document and structure operational knowledge.

Responsibilities

• Capture tribal knowledge through interviews and shadowing.
• Build operating memory with structured documentation.
• Use AI tools to create reusable work products.
• Shape meetings for useful documentation.

Skills

Exceptional writing and synthesizing skills

AI-tool fluency

Understanding organizational workflows

Ability to extract operational details

Strong information architecture instincts

Tools

Granola

Claude

ChatGPT

Job description

Harper is looking for someone to turn undocumented operational knowledge into structured, AI-legible systems in San Francisco. This role involves capturing tribal knowledge by embedding with teams, documenting processes, and ensuring knowledge is actionable and clear.

Ideal candidates should have experience in knowledge management, strong writing skills, and the ability to utilize AI tools like ChatGPT to make sense of complex workflows.