AI Journey Operations Manager

Gomyneed Private Limited; Washington, Northern (IL, KY); Hybrid; USD 136,000 - 187,000; Full time

Job summary

Okta is hiring an AI Journey Operations Manager for the Bellevue, WA | Chicago, IL | Toronto, Canada locations. This full-time role focuses on AI/ML operations and qualification governance to optimize engagement across multiple GTM motions.

The candidate will design next-best-action rules, establish SLAs, and align AI logic with lifecycle definitions while partnering with Revenue Operations, xDR leadership, and Sales Operations.

Qualifications

• Experience in revenue operations, marketing operations, or sales development operations.

Responsibilities

• Define qualification frameworks for AI-assisted engagement across inbound, account-based, product-led, customer, and signal-triggered motions.

Skills

Revenue operations

Marketing operations

Sales development operations

AI qualification governance

Job description

Okta Bellevue, WA | Chicago, IL | Toronto, Canada Full-time

Full-time AI / ML

About this role

Okta is hiring an AI Journey Operations Manager (Bellevue, WA | Chicago, IL | Toronto, Canada). This is an AI / ML operations role listed on the official Okta careers site.

Key Responsibilities:

• Define qualification frameworks for AI-assisted engagement across inbound, account-based, product-led, customer, and signal-triggered motions.
• Design next-best-action rules, handoff thresholds, escalation paths, service-level expectations, and exception handling.
• Establish consistent acceptance, rejection, disposition, recycling, and re-entry processes across Marketing, AI xDR, and Sales teams.
• Identify and resolve leakage, latency, and ownership gaps between AI engagement and human follow-up.
• Establish governance for qualification-model changes, exceptions, and regional or segment-specific variations.

Requirements:

• Experience in revenue operations, marketing operations, or sales development operations.
• Ability to partner with Revenue Operations, xDR leadership, Sales Operations, and Marketing to align AI qualification logic with lifecycle definitions.
• Strong understanding of lead and account qualification criteria (fit, behavior, intent, engagement).
• Process design and governance skills in a fast-moving, AI-enabled go-to-market environment.

Salary: $136,000–$187,000 per year

Job Type: Full-time