AI Insights Intern: Customer Care & Data

Veeam Software; Columbus (OH); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid Company Holidays

Tech Stipend

Volunteer Time

Personal and Professional Development

Job summary

Veeam Software offers a Summer Internship in Customer Care AI Analytics based in Columbus, OH. This hybrid program runs June–August 2027 for 10 weeks, focusing on analyzing AI interactions, improving self-service, and supporting data-labeling for routing.

You'll build dashboards to track AI performance, participate in onboarding, and gain professional development through weekly sessions and events.

Qualifications

• Rising Junior or Senior pursuing a Bachelor's degree or a graduate student in an accredited college or university.
• Excellent written, verbal and communication skills.
• Willingness to learn about technology, especially AI.
• Proficiency in Windows and Microsoft Office.
• Proficient with MS-Excel with a passion for data analysis.
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter.

Responsibilities

• Review AI-handled interactions and case outcomes.
• Analyze case volume and trends to identify self-service and AI deflection topics.
• Help write help articles and guides to support self-service.
• Clean and label data used to route cases to the right team.
• Build reports and dashboards tracking AI, routing, and migration performance.

Skills

Communication skills

Willingness to learn AI

MS Office proficiency

MS Excel data analysis

Independent worker

Education

Bachelor's or Master's student

Tools

Windows OS

MS Office

MS Excel

Job description

Veeam Software offers a Summer Internship in Customer Care AI Analytics based in Columbus, OH. This hybrid program runs June–August 2027 for 10 weeks, focusing on analyzing AI interactions, improving self-service, and supporting data-labeling for routing.

You'll build dashboards to track AI performance, participate in onboarding, and gain professional development through weekly sessions and events.