Customer Care AI Analyst Intern - Summer 2027

Veeam Software; Columbus (OH); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid Company Holidays

Tech Stipend

Volunteer Time

Personal and Professional Development

Job summary

Veeam Software offers a Summer Internship in Customer Care AI Analytics based in Columbus, OH. This hybrid program runs June–August 2027 for 10 weeks, focusing on analyzing AI interactions, improving self-service, and supporting data-labeling for routing.

You'll build dashboards to track AI performance, participate in onboarding, and gain professional development through weekly sessions and events.

Qualifications

• Rising Junior or Senior pursuing a Bachelor's degree or a graduate student in an accredited college or university.
• Excellent written, verbal and communication skills.
• Willingness to learn about technology, especially AI.
• Proficiency in Windows and Microsoft Office.
• Proficient with MS-Excel with a passion for data analysis.
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter.

Responsibilities

• Review AI-handled interactions and case outcomes.
• Analyze case volume and trends to identify self-service and AI deflection topics.
• Help write help articles and guides to support self-service.
• Clean and label data used to route cases to the right team.
• Build reports and dashboards tracking AI, routing, and migration performance.

Skills

Communication skills

Willingness to learn AI

MS Office proficiency

MS Excel data analysis

Independent worker

Education

Bachelor's or Master's student

Tools

Windows OS

MS Office

MS Excel

Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About Our Summer Internship Program

Our Summer Internship Program is designed for students entering their final year of university who are eager to gain meaningful, real-world experience in a fast-paced, collaborative, and professional environment. As a Summer Intern, you'll participate in a comprehensive onboarding experience led by our University Relations team to set you up for success from day one. Throughout the program, you'll also have the opportunity to participate in weekly professional development sessions, networking events, social activities, and other engaging experiences designed to support your personal and professional growth. The program takes place from June – August 2027 (10-week program).

Your Role [Customer Care AI Analyst Intern]

• Review AI-handled interactions and case outcomes
• Analyze case volume and trends to find our highest-opportunity topics for self-service and AI deflection, and help write the help articles and guides that support them
• Help clean and label case data used to test and improve how cases get routed to the right team or person
• Support our platform modernization work by helping map and validate data as we move from our legacy system to a modern one
• Build reports and dashboards that track how the AI, routing, and migration efforts are performing

This role is hybrid based out of the Columbus, OH office.

Requirements

• Rising Junior or Senior pursuing a Bachelor's degree or a graduate student in an accredited college or university
• Excellent written, verbal and communication skills
• Willingness to learn about technology, especially AI
• Proficiency in Windows and Microsoft Office
• Proficient with MS-Excel with a passion for data analysis
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter

Benefits

As a paid intern at Veeam, you'll receive:

• Paid Company Holidays during your internship
• Tech Stipend to help set up your workspace
• 8 Hours of Paid Volunteer Time through our Veeam Cares Program
• Personal and Professional Development through our Internship Program

We're committed to providing a supportive and rewarding internship experience.

United States of America Intern Pay Range

$20- $25 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.