Associate Director, Experience Design

Kyndryl Inc.; Northern (KY); Hybrid; USD 144,000 - 273,000; Full time

Benefits offered by this job

Discretionary annual bonus

Comprehensive benefits package

Job summary

Kyndryl is hiring an Associate Director of Experience Design for fully remote work in the USA. You will lead the design vision for complex client projects, mentor designers, and ensure AI-enabled solutions align with business goals.

Responsibilities include collaborating with senior stakeholders, shaping AI adoption, and promoting human-centered practices across delivery teams.

Qualifications

• Bachelor’s Degree or equivalent portfolio.
• 10+ years of experience in human-centered design and strategy.
• Strong ability to lead through workshops and stakeholder alignment.

Responsibilities

• Lead the overall design vision for complex client projects.
• Mentor and develop junior design team members.
• Drive AI adoption and ethical design practices across programs.

Skills

Human-Centered Design

Co-Creation

Storytelling

User Research

Prototyping

Visual Communication

AI Ethics

Education

Bachelor’s Degree or portfolio

Job description

## Associate Director, Experience DesignApply: Fully Remote: CIO KPop-Dallas (US152527): Full time: Posted Today: R-68399**Who We Are**At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.**The Role**An Experience Designer crafts immersive and engaging experiences that connect people with environments, events, and interactions, focusing on how these experiences feel and unfold over time. This role involves understanding the needs and emotions of participants through research and testing, and collaborating with various stakeholders to bring these experiences to life. By considering the emotional, social, and sensory aspects of an experience, Experience Designers aim to create memorable and impactful moments that leave lasting impressions.As an Associate Director of Experience Design at Kyndryl Vital US, you will lead the overall design vision for complex client projects, collaborating with stakeholders to deliver high-impact design solutions. You will develop design strategies that align with customer business goals and integrate them into broader technology and innovation strategies. You will manage and mentor junior design team members, providing coaching and guidance to elevate team skills and performance. You will build strong relationships with senior client stakeholders, ensuring that the design direction is in line with their strategic vision. You will drive design thinking across the organization, advocating for the integration of design principles in all stages of project delivery.You will shape organizational strategy for AI adoption in design, influencing process and culture. You’ll ensure design teams are proficient in AI and understand its ethical implications, guiding the development of frameworks for human/AI interaction and prioritizing human-in-the-loop. You’ll advocate for responsible AI use in client engagements and internal practices, empowering others to excel in AI-driven design by setting clear standards and fostering a culture of continuous learning and adoption.Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.**Who You Are****Required Technical and Professional Expertise*** **Human-Centered Design**: You have a deep understanding of human-centered design methods and mindset.* **Co-Creation**: You excel at aligning stakeholders through workshops and collaborative sessions.* **Storytelling**: You can communicate clearly and compellingly.* **User Research**: You can design and conduct generative and evaluative user research.* **Prototyping**: You can create context-appropriate, low-to-high fidelity prototypes.* **Visual Communication**: You have expertise in information design.* **AI and Data Ethics**: You leverage AI tools while maintaining quality and ethical standards.**Preferred Professional and Technical Expertise*** 10+ years experience* Deep industry vertical experience* Experience in both enterprise and agency worlds* Knowledge and experience in IT infrastructure or other technical applications* Human behavior, change management, or other applied social sciences* Data science, AI/ML background* You may specialize more deeply in: + Service Design + User Experience + Interface Design + Information Architecture + Graphic Design + Environmental Design + Data Visualization**Required Education*** Bachelor’s Degree or equivalent portfolio**Preferred Education*** MDM, MDes, MFA, dMBA or equivalent**Location**Fully Remote**Country/Region**USAThe base compensation range for the position in the U.S. is -$143,640 to $273,000based on a full-time schedule reflects the minimum and maximum target compensation Kyndryl, in good faith, believes it may pay for the role at the time of this posting.Your actual compensation may vary depending on multiple factors legally permitted in the applicable jurisdiction, including, but not limited to, geography, relevant job-related skills, education and experience, certification and licenses, internal pay equity, and market and business consideration.The pay or salary range will not be below any applicable state, city or local minimum wage requirement.There is a different applicable compensation range for the following work locations:California (San Francisco Bay Area):$172,440to$327,600 California (All Other):$158,040to$300,360 Colorado: $143,640to$273,000 Massachusetts/ Virginia:$143,640to$300,360 New York City: $172,440to$327,600 Washington: $158,040to$300,360 Washington DC:$158,040to$300,360 This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.