Early Careers Consult Program - Site & Customer Experience Ops Associate

Kyndryl Inc.; Frisco, Northern (TX, KY); Hybrid; USD 65,000 - 89,000; Full time

Job summary

Kyndryl Inc. in Dallas/Frisco is seeking an Early Careers Consult Program - Site & Customer Experience Ops Associate to support the planning, coordination, and delivery of customer events and experiential programs.

You will collaborate with internal teams and vendors to ensure on-time execution and measurable influence on engagement and pipeline. The role emphasizes attention to detail, multi-workstream management, and strong communication within a B2B environment, with a focus on site

Qualifications

• Experience supporting or delivering customer events or experiential programs.
• Ability to manage multiple event workstreams with clear plans and priorities.
• Experience coordinating with internal teams and external vendors to deliver experiences on schedule.
• Comfort working with event metrics such as attendance, engagement, and follow-up actions.
• Strong attention to detail in logistics, timelines, and execution.
• MS Project or other Project Management software (preferred).
• Excellent written and verbal communication skills.
• Experience supporting customer events in a B2B environment (preferred).
• Familiarity with virtual event platforms and registration tools (preferred).
• Experience collaborating with sales or demand teams on post-event follow up (preferred).
• Background in hospitality, customer experience, site operations, communications, or related field (preferred).
• Microsoft Office 365 Platform (preferred).
• Organization and planning skills (preferred).
• Teamwork with “one team” philosophy (preferred).
• Facility Operations (preferred).

Responsibilities

• Support the planning, coordination, and delivery of customer events including site preparation and logistics.
• Translate experience objectives into plans with defined audiences, goals, timelines, and success measures.
• Manage event logistics such as vendor coordination, registration workflows, support, and offsite experience needs.
• Partner with campaign, content, and digital teams to align messaging before, during, and after events.
• Support planning and follow-up activities to ensure each experience drives measurable engagement and pipeline contribution.
• Track experience performance, capture insights, and document outcomes to inform future planning.
• Maintain clear documentation, timelines, and status updates so stakeholders understand progress and next steps.
• Ensure brand guidelines and customer experience standards are consistently applied across all events.

Job description

## Early Careers Consult Program - Site & Customer Experience Ops AssociateApply: In Person: Dallas (USDALFRI) Frisco AI HUB: Full time: Posted Yesterday: R-69024**Who We Are**At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.**The Role**Kyndryl Site & Customer Experience Ops Associates play a critical role in delivering successful projects and programs to our Kyndryl customers. We support our customers’ transformation visions through the delivery of many interconnected, related experiences. Each one of these experiences needs to deliver the intended outcome. As Site & Customer Experience Ops Associate at Kyndryl, you will provide support for one or more experiences at a time, often working within a project office environment, to deliver successful experience outcomes to your customer. **What you will do**•Support the planning, coordination, and delivery of customer events including site preparation and logistics•Translate experience objectives into plans with defined audiences, goals, timelines, and success measures•Manage event logistics such as vendor coordination, registration workflows, support, and offsite experience needs•Partner with campaign, content, and digital teams to align messaging before, during, and after events•Support planning and follow up activities to ensure each experience drives measurable engagement and pipeline contribution•Track experience performance, capture insights, and document outcomes to inform future planning•Maintain clear documentation, timelines, and status updates so stakeholders understand progress and next steps•Ensure brand guidelines and customer experience standards are consistently applied across all eventsKyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.**Who You Are****Why Kyndryl:**We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.**Your Future at Kyndryl**Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. **Required Skills and Experience**•Experience supporting or delivering customer events or experiential programs•Ability to manage multiple event workstreams at the same time using clear plans and priorities•Experience coordinating with internal teams and external vendors to deliver experiences on schedule•Comfort working with event metrics such as attendance, engagement, and follow up actions•Strong attention to detail in logistics, timelines, and execution•Ability to document plans, outcomes, and learnings in a clear and structured way **Preferred Skills and Experience** •MS Project or other Project Management software •Excellent written and verbal communication skills•Experience supporting customer events in a B2B environment•Familiarity with virtual event platforms and registration tools•Experience collaborating with sales or demand teams on post event follow up•Background in hospitality, customer experience, site operations, communications, or a related field•Basic IT knowledge•Microsoft Office 365 Platform•Organization and planning skills•Teamwork with “one team” philosophy•Facility OperationsThe compensation for this position is $77,000 based on a full-time schedule. The pay or salary range is not below any applicable state, city or local minimum wage requirement.