AI-Infused Support Operations Program Manager

Rippling; United States; Remote; USD 81,000 - 122,000; Full time

Job summary

Rippling seeks a Support Operations Program Manager focused on systems and tools used by the support organization. You will help infuse AI into operations, oversee SFDC, Jira configurations, Decagon, and chatbot optimizations, and partner with leadership to translate initiatives into technical requirements.

You will collaborate with product and engineering, manage projects end-to-end, document configurations, optimize processes, and communicate status to executives.

Qualifications

• Bachelor's degree with 4+ years in program or project management, or systems administration.
• Experience with Salesforce, Jira, and AI tools; SQL knowledge is a plus.
• Proven ability to manage multiple projects simultaneously and deliver results.

Responsibilities

• Partner with Leadership: Collaborate with support leadership to translate initiatives into technical requirements (Salesforce, Jira).
• Cross-functional Collaboration: Work with business systems, product, and engineering to implement requirements.
• Project Management: Oversee projects end-to-end, on time and within scope.
• Prioritization and Decision Making: Prioritize initiatives for best outcomes.
• Systematic Thinking: Apply systematic thinking to solve problems for efficient operations.
• Documentation: Maintain documentation of systems configurations and progress.
• Process Optimization: Identify opportunities for automation and process improvements.
• Adaptability: Manage ambiguity and deliver high-quality results.
• Stakeholder Communication: Update stakeholders on status and outcomes.

Skills

Program management

Cross-functional collaboration

Technical curiosity

Communication

Systematic thinking

Education

Bachelor's degree with 4+ years in program or project management or systems administration

Tools

Salesforce

Jira

AI tools

SQL

Job description

Rippling seeks a Support Operations Program Manager focused on systems and tools used by the support organization. You will help infuse AI into operations, oversee SFDC, Jira configurations, Decagon, and chatbot optimizations, and partner with leadership to translate initiatives into technical requirements.

You will collaborate with product and engineering, manage projects end-to-end, document configurations, optimize processes, and communicate status to executives.