AI Infrastructure Operations Engineer - Compute & Storage (Fully Remote)

Highrise AI; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Highrise AI, a GPU-native infrastructure platform, is seeking a Tier 2 support engineer in the United States. You will troubleshoot Linux servers, GPU systems, and storage services, own incidents from detection to resolution, and work with NOC, SRE, and on-site technicians to sustain high uptime.

You will maintain runbooks, automate repeatable tasks, and escalate complex issues to Tier 3 with clear diagnostics to improve reliability and performance of AI workloads.

Qualifications

• Troubleshoot Linux servers, GPU systems, and storage services.
• Escalate complex issues to Tier 3 with clear diagnostics.
• Maintain runbooks and automate repeatable tasks.

Responsibilities

• Provide Tier 2 support for GPU compute and storage platforms.
• Own incidents, restore service, and investigate recurring issues.
• Collaborate with NOC, SRE, and on-site technicians.

Skills

Linux

GPU

Storage

Job description

• Provide Tier 2 support for GPU compute and storage platforms.
• Own incidents, restore service, and investigate recurring issues.
• Collaborate with NOC, SRE, and on-site technicians.

Key responsibilities:

• Troubleshoot Linux servers, GPU systems, and storage services.
• Escalate complex issues to Tier 3 with clear diagnostics.
• Maintain runbooks and automate repeatable tasks.

Work environment:

• Travel to data centers and flexibility for incidents required.
• Hybrid or remote depending on location.

Highrise AI is a GPU-native infrastructure platform built for modern AI workloads, providing scalable GPU compute across dedicated clusters, managed cloud, and confidential environments. As a subsidiary of Hut 8 Corp., it combines disciplined operations, advanced automation, and on-site engineering expertise to sustain high uptime and predictable performance.