AI In-Memory Solutions Engineer – Customer Success

TetraMem - Accelerate The World; San Jose (CA); On-site; USD 110,000 - 300,000; Full time

Job summary

TetraMem, based in San Jose, CA, seeks an experienced technical support engineer to help customers integrate AI in-memory computing products and SDKs. You will troubleshoot issues, deliver solutions, and create user guides while collaborating with product and engineering teams.

You will train customers, support pre-sales demonstrations, and build strong, lasting relationships to maximize product impact and customer satisfaction. A startup mindset and strong communication are essential.

Qualifications

• MS with 5+ years of experience or PhD in Computer Science or Computer Engineering.
• Design experience and development of programmed applications.
• Proficient in programming languages, software development frameworks and tools.
• Strong analytical and problem-solving skills to identify and address software issues and optimize code.
• Ability to work in a startup environment and work both independently and as a team.
• Ability to provide technical leadership to other members of the engineering team.
• Sales and marketing experience preferred.

Responsibilities

• Provide exceptional technical support to customers, addressing inquiries and issues related to our AI in-memory computing products and SDKs.
• Collaborate with customers to assist in integrating our software and SDKs into their applications, ensuring seamless performance.
• Identify and troubleshoot technical challenges, delivering effective solutions and ensuring customer satisfaction.
• Create and maintain technical documentation, including user guides and FAQs.
• Bridge between customers and product development teams, conveying feedback and improvement suggestions.
• Maintain in-depth knowledge of our AI in-memory computing solutions and stay updated with product updates and trends.
• Provide training to customers on proper use and best practices of our products.
• Support pre-sales activities with technical presentations, demonstrations and discussions.
• Foster long-term relationships with customers for ongoing support and updates.
• Guide customers on optimizing performance of their applications using our solutions.
• Monitor and report software bugs to the development team for prompt resolution.

Skills

Customer-facing communication

Technical leadership

Analytical thinking

Problem solving

Startup experience

Education

MS or PhD in Computer Science or Computer Engineering

Tools

Programming languages

Development frameworks

Job description

TetraMem, based in San Jose, CA, seeks an experienced technical support engineer to help customers integrate AI in-memory computing products and SDKs. You will troubleshoot issues, deliver solutions, and create user guides while collaborating with product and engineering teams.

You will train customers, support pre-sales demonstrations, and build strong, lasting relationships to maximize product impact and customer satisfaction. A startup mindset and strong communication are essential.