AI Governance & Sales Operations Lead

ADP; Schaumburg (IL); Hybrid; USD 87,000 - 162,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Matched retirement savings

Wellness program

Disability insurance

Paid volunteer time off

Job summary

ADP is seeking a Sales Operations Manager – Governance Specialist to define AI content guardrails, implement risk controls, and embed governance into AI workflows. The role focuses on building trust, ensuring legal and brand standards, and partnering with Legal, Compliance, Security, and Sales to drive scalable governance across ADP's AI outputs.

The hybrid position encourages collaboration with multiple offices and requires keeping escalation paths and approval layers aligned with regulatory

Qualifications

• Experience in compliance, risk management, legal operations, privacy, security governance, content governance, or regulated communications
• Strong understanding of AI risks such as hallucination, bias, privacy exposure, unsupported claims, data leakage, or inaccurate personalization
• Ability to design clear approval tiers and escalation paths
• Experience writing policies, standards, procedures, or governance documentation
• Strong collaboration with Legal, Compliance, Security, Product, Enablement, and Sales
• Ability to balance risk reduction with business usability
• Excellent communication and training skills
• Familiarity with NIST AI RMF, responsible AI frameworks, privacy frameworks, or model risk management
• Experience with GDPR, data privacy, financial services, HR tech, or regulated customer communications
• Experience auditing content, systems, or AI outputs
• Experience designing human-in-the-loop controls
• Familiarity with logging, traceability, version control, and exception management

Responsibilities

• Governance policies and compliance frameworks for AI outputs
• Approval and escalation workflows for sensitive content
• Risk audit findings and mitigation recommendations
• Documentation for traceability and version control

Skills

AI governance

Compliance & risk management

Policy writing

Collaboration with Legal/Compliance/S

Communication & training

Human-in-the-loop controls

Logging/traceability/version control

Job description

ADP is seeking a Sales Operations Manager – Governance Specialist to define AI content guardrails, implement risk controls, and embed governance into AI workflows. The role focuses on building trust, ensuring legal and brand standards, and partnering with Legal, Compliance, Security, and Sales to drive scalable governance across ADP's AI outputs.

The hybrid position encourages collaboration with multiple offices and requires keeping escalation paths and approval layers aligned with regulatory