AI Content Governance Manager

ADP; Alpharetta (GA); Hybrid; USD 87,000 - 162,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Matched Retirement Savings

Wellness Program

Short- and Long-Term Disability

Charitable Contribution Match

Holidays & Personal Days

Paid Volunteer Time Off

Job summary

ADP is seeking a Sales Operations Manager – Governance Specialist to define AI content guardrails, risk controls, and escalation workflows within the Sales Enablement team. This hybrid role requires collaboration with Legal, Compliance, Security, and Sales to ensure compliant, trusted AI outputs.

Responsibilities include auditing content, building governance policies, and embedding governance into AI workflows. Strong policy-writing and training skills are essential for success.

Qualifications

• Experience in compliance, risk management, legal operations, privacy, security governance, content governance, or regulated communications.
• Strong understanding of AI risks such as hallucination, bias, privacy exposure, unsupported claims, data leakage, and inaccurate personalization.
• Ability to design clear approval tiers and escalation paths.
• Experience writing policies, standards, procedures, or governance documentation.
• Strong collaboration skills with Legal, Compliance, Security, Product, Enablement, and Sales.
• Ability to balance risk reduction with business usability.
• Excellent communication and training skills.
• Familiarity with NIST AI RMF, responsible AI frameworks, privacy frameworks, or model risk management.
• Experience with GDPR, data privacy, financial services, HR technology, or regulated customer communications.
• Experience auditing content, systems, or AI outputs.
• Experience designing human-in-the-loop controls.
• Familiarity with logging, traceability, version control, and exception management

Responsibilities

• Ensures AI outputs meet legal, compliance, and brand standards. Defines governance frameworks and escalation paths for AI content.
• Builds trust by embedding compliance into AI workflows and ensuring risk controls are implemented.
• Develops approval workflows and human-in-the-loop processes for sensitive outputs.
• Performs audits and monitors risk signals in AI outputs; educates stakeholders on governance requirements.

Skills

Compliance & risk management

Governance & policy design

Policy writing

Cross-functional collaboration

Communication & training

NIST AI RMF familiarity

Privacy frameworks

Auditing content & risk signals

Human-in-the-loop controls

Risk assessment & escalation

Job description

ADP is seeking a Sales Operations Manager – Governance Specialist to define AI content guardrails, risk controls, and escalation workflows within the Sales Enablement team. This hybrid role requires collaboration with Legal, Compliance, Security, and Sales to ensure compliant, trusted AI outputs.

Responsibilities include auditing content, building governance policies, and embedding governance into AI workflows. Strong policy-writing and training skills are essential for success.