AI-First Observability and SRE Engineer

World Wide Technology; New Home (MO); On-site; USD 90,000 - 112,000; Full time

Benefits offered by this job

Health benefits

401k matching

Paid time off

Parental leave

Wellness program

Employee discounts

Job summary

World Wide Technology (WWT) seeks an Engineer for the Observability & Site Reliability Engineering (SRE) team. The engineer will design, build, and operate systems that provide visibility into IT service health while applying core SRE practices to boost reliability and performance.

The ideal candidate embraces instrumenting, measuring, and improving systems with an AI-first mindset, using automation and data-driven practices to accelerate response and reduce manual effort.

Qualifications

• 5+ years of professional experience in IT Operations.
• Experience with Metrics, Monitoring and Alerting tools such as Prometheus and Grafana.
• Knowledge of Python, Go, or equivalent.
• Knowledge of Git and GitHub.
• Strong written and verbal communication skills.
• Familiarity with Linux and container tech (Docker, Podman).
• Understanding of SRE concepts (SLIs, SLOs, incident response).
• Practical understanding of AI-enabled tooling and automation for reliability.
• Experience with Infrastructure as Code (Terraform, Ansible) and CI/CD pipelines.
• Understanding of distributed systems fundamentals.

Responsibilities

• Collect and apply metrics to drive decisions across the org.
• Maintain a holistic view of system health with observability.
• Monitor APM, RUM, and synthetic transactions.
• Drive reliability via monitoring, alerting, and SRE practices.
• Apply AI-first thinking to automate workflows and speed incident response.
• Improve reliability with SLOs, SLIs, error budgets, and post-incident reviews.
• Define on-call rotations, escalation paths, and incident processes.
• Reduce toil with automation and infrastructure as code.
• Plan capacity and performance for scalable systems.
• Collaborate with development for production readiness and resilience tests.

Skills

IT Operations

Monitoring & Alerting

Python

Go

Linux

SRE concepts

communication skills

Tools

Prometheus

Grafana

BigPanda

Splunk

Git

GitHub

Terraform

Ansible

Job description

World Wide Technology (WWT) seeks an Engineer for the Observability & Site Reliability Engineering (SRE) team. The engineer will design, build, and operate systems that provide visibility into IT service health while applying core SRE practices to boost reliability and performance.

The ideal candidate embraces instrumenting, measuring, and improving systems with an AI-first mindset, using automation and data-driven practices to accelerate response and reduce manual effort.