AI-Driven Observability & SRE Engineer

World-Wide-Technology; United States; Remote; USD 90,000 - 112,000; Full time

Benefits offered by this job

Health & Wellness

Profit Sharing

401k Matching

PTO & Holidays

Parental Leave

Tuition Reimbursement

Employee Discounts

Job summary

World Wide Technology (WWT) is seeking an Engineer to join the Observability & Site Reliability Engineering (SRE) team. The role focuses on designing, building, and operating systems that provide health visibility into IT services, applying SRE practices to boost reliability, performance, and resilience.

The ideal candidate will instrument, measure, and improve systems with an AI-first mindset, using automation and data-driven practices to accelerate response and reduce manual effort.

Qualifications

• 5+ years of professional experience in IT Operations.
• Experience in Metrics, Monitoring and Alerting, including tools like Prometheus and Grafana, Big Panda, Splunk, etc.
• Knowledge of programming languages Python, Go, or equivalent.
• Knowledge of system frameworks including Git and GitHub.
• Critical thinker with excellent written and verbal communication skills.
• Team‑oriented individual with very strong work ethic.
• Familiarity with Linux, preferably administrative knowledge.
• Understanding of container technologies (Docker, Podman, etc.).
• Understanding of SRE concepts such as SLIs, SLOs, incident response, capacity planning, and reliability automation.
• Practical understanding of AI‑enabled tools, automation patterns, and responsible AI use to improve operational efficiency.
• Willingness to participate in an on‑call rotation and drive incidents through triage, mitigation, and resolution.
• Experience with Infrastructure as Code (Terraform, Ansible, or similar) and CI/CD pipelines.
• Understanding of distributed systems fundamentals: fault tolerance, redundancy, load balancing, and caching.

Responsibilities

• Collection and strategic application of metrics to drive organizational decisions.
• Providing a holistic view of system health using observability practices.
• APM, RUM, and Synthetic Transaction monitoring.
• Driving reliability through monitoring, alerting, observability, and SRE practices.
• Applying AI‑first thinking to automate workflows, correlate alerts, surface insights, and speed incident response.
• Improving reliability through SLOs, SLIs, error budgets, incident reviews, and continuous improvement.
• Defining and maintaining on‑call rotations, escalation paths, and incident response processes, including participating in on‑call coverage.
• Reducing operational toil through automation, self‑healing systems, and infrastructure as code.
• Capacity planning and performance engineering to ensure systems scale reliably under load.
• Partnering with development teams on production readiness reviews, architecture reviews, and resilience/chaos testing to prevent incidents before they happen.

Skills

IT Operations

Metrics & Monitoring

Programming: Python/Go

Linux administration

On-call & incident response

CI/CD pipelines

Terraform/Ansible (IaC)

Tools

Prometheus

Grafana

BigPanda

Splunk

CI/CD tooling

Terraform

Ansible

Docker

Job description

World Wide Technology (WWT) is seeking an Engineer to join the Observability & Site Reliability Engineering (SRE) team. The role focuses on designing, building, and operating systems that provide health visibility into IT services, applying SRE practices to boost reliability, performance, and resilience.

The ideal candidate will instrument, measure, and improve systems with an AI-first mindset, using automation and data-driven practices to accelerate response and reduce manual effort.