AI-First Data & Support Engineering Lead

Databricks; Plano (TX); On-site; USD 130,000 - 170,000; Full time

Job summary

Databricks is seeking a Sr. Manager for the Data & AI Support Engineering team in Plano, Texas. In this role, you will lead a team that addresses complex technical issues across Spark and AI platforms while ensuring exceptional customer outcomes through strong technical leadership.

The ideal candidate has over 10 years of experience in Data & AI applications and is well-versed in managing distributed technical teams. Databricks offers a commitment to innovative solutions and a focus on customer satisfaction.

Qualifications

• 10+ years of experience in supporting large-scale Data & AI applications.
• Experience with AI tools for troubleshooting and analysis.
• Strong hands-on expertise in distributed data processing systems.

Responsibilities

• Lead and manage Technical Solutions Engineers for customer issues.
• Drive AI-first support transformation initiatives.
• Own and improve operational KPIs including customer satisfaction.

Skills

AI-enabled support workflows

Apache Spark

Python

Java

Scala

Problem-solving skills

Customer-facing leadership

Tools

AWS

Azure

GCP

Job description

Databricks is seeking a Sr. Manager for the Data & AI Support Engineering team in Plano, Texas. In this role, you will lead a team that addresses complex technical issues across Spark and AI platforms while ensuring exceptional customer outcomes through strong technical leadership.

The ideal candidate has over 10 years of experience in Data & AI applications and is well-versed in managing distributed technical teams. Databricks offers a commitment to innovative solutions and a focus on customer satisfaction.