AI Field Enablement Associate — Education & Adoption

Morgan Stanley; Purchase (NY); Hybrid; USD 70,000 - 115,000; Full time

Job summary

Morgan Stanley Wealth Management seeks a Field Education & Adoption AI Associate to educate and drive adoption of AI capabilities across the nationwide field. The role engages regional specialists, advisors, and home office partners to apply AI in practical, compliant ways.

The position emphasizes hands-on coaching, real-time feedback, and collaboration to surface use cases that boost client engagement and business development while navigating a hybrid work model with some travel.

Qualifications

• Experience or strong interest in AI, emerging technology, digital enablement, field education, adoption, or change management.
• Working knowledge of AI concepts, productivity use cases, workflow support, and responsible AI considerations.
• Strong verbal communication, relationship-management, organization, and follow-up skills.
• Ability to build trust with field management, Financial Advisors, Support Professionals, Regional AI Specialists, and Home Office partners.
• Comfort working with ambiguity, learning quickly, adapting to feedback, and operating with strong judgment in a regulated environment.
• Willingness to work in a hybrid model, including in-person engagement in Purchase and partial travel as needed.
• 2--3 years of relevant experience in Wealth Management, financial services, field education, adoption, enablement, product rollout, change management, or a related field-facing role.
• Bachelor's degree required.

Responsibilities

• Support Regional AI Specialists in driving awareness, education, and adoption of AI tools across Wealth Management field audiences.
• Engage directly with managers, Financial Advisors, Support Professionals, and Regional AI Specialists in hybrid settings to reinforce practical AI use cases, answer questions, gather feedback, and support consistent adoption across markets.
• Help field users understand AI concepts, capabilities, limitations, and responsible-use expectations through practical conversations and real‑time support.
• Support field teams in applying AI tools to day‑to‑day workflows through live conversations, branch or market engagement, office hours, coaching moments, and targeted follow‑up.
• Partner with Regional AI Specialists and field teams to identify AI-enabled business development opportunities, including use cases that help Financial Advisors prioritize prospects, prepare for client conversations, personalize outreach, strengthen follow-up, and scale growth-focused best practices across the firm.
• Innovation Enablement & Emerging Topics Support
• Support the Field Education & Adoption Team in advancing broader innovative and strategic Wealth Management topics beyond AI, including Digital Assets, E*TRADE, new product capabilities, emerging technology tools, and other priority initiatives as they arise.
• Partner with Regional AI Specialists and Home Office subject matter experts to bring emerging topics into practical field conversations and relationship-based follow-up.
• Help Regional AI Specialists engage field audiences with relevant use cases, workflow examples, anticipated questions, and follow-up tailored to Financial Advisors, Support Professionals, and Field Leadership.
• Assist with pilots, rollouts, office hours, training sessions, and feedback loops for innovative initiatives that require field education, behavior change, or consistent national execution.
• Strengthen connectivity between field teams and Home Office partners by elevating adoption barriers, success stories, and relationship-driven opportunities through ongoing dialogue.
• Remain flexible and curious in learning new Wealth Management capabilities quickly, with the ability to discuss evolving topics clearly with field users.

Skills

AI adoption

Relationship management

Change management

Field education

Hybrid work

Education

Bachelor's degree

Job description

Morgan Stanley Wealth Management seeks a Field Education & Adoption AI Associate to educate and drive adoption of AI capabilities across the nationwide field. The role engages regional specialists, advisors, and home office partners to apply AI in practical, compliant ways.

The position emphasizes hands-on coaching, real-time feedback, and collaboration to surface use cases that boost client engagement and business development while navigating a hybrid work model with some travel.