AI Evaluation Analyst: Chatbot Quality and Insights

Gramian Consulting Group; Oregon; Hybrid; USD 85,000 - 110,000; Full time

Job summary

GramianGramian Consultancy is seeking a detail-oriented Business Analyst - AI Evaluation Specialist to support a project evaluating chatbot outputs against defined business requirements and quality criteria. You will analyze processes, document findings, and deliver structured assessments that guide improvements.

The ideal candidate will combine strong business analysis, data interpretation, requirements documentation, and clear, evidence-based conclusions.

Qualifications

• Bachelor's degree or higher in business/CS/finance or related field.
• 3+ years as a Business Analyst or similar analytical role.
• Strong analytical and problem-solving skills.
• Proficiency with Excel and reporting tools like SQL, Power BI, Tableau.
• Experience gathering requirements and documenting functional specs.

Responsibilities

• Gather and document business requirements, stakeholder expectations, and project goals.
• Compare chatbot outputs against evaluation criteria for accuracy and relevance.
• Produce structured assessments with evidence-based conclusions.
• Translate requirements into functional specs and evaluation criteria.
• Analyze workflows and data to identify gaps and improvement opportunities.
• Create reports, dashboards, and process maps for the project.
• Support planning, testing, implementation, and UAT activities.
• Collaborate with technical teams and business stakeholders to ensure alignment.
• Track progress, risks, dependencies, and KPIs throughout the project.
• Present findings and recommendations to support decision-making.
• Maintain consistent evaluation quality and meet deadlines.

Skills

Analytical thinking

Problem-solving

Documentation

Communication

Education

Bachelor's degree in Business Administration, Finance, Computer Science, or related field

Tools

Excel

SQL

Power BI

Tableau

Job description

GramianGramian Consultancy is seeking a detail-oriented Business Analyst - AI Evaluation Specialist to support a project evaluating chatbot outputs against defined business requirements and quality criteria. You will analyze processes, document findings, and deliver structured assessments that guide improvements.

The ideal candidate will combine strong business analysis, data interpretation, requirements documentation, and clear, evidence-based conclusions.