Knowledge Architect & AI-Driven Technical Communicator

Guardian Life; Bethlehem (Northampton County); On-site; USD 59,000 - 89,000; Full time

Job summary

Guardian Life is seeking a Knowledge Management and Technical Communication Specialist to create, maintain, and optimize SOPs and learning assets for FPRS operations. You will blend technical writing with knowledge governance and AI-enabled workflows to ensure accurate, accessible information for colleagues.

Responsibilities include developing scalable repositories, partnering with stakeholders, and promoting responsible AI usage in documentation and processes.

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• 3+ years in technical writing, process documentation, or knowledge management.
• Ability to simplify complex information for diverse audiences.
• Experience documenting workflows and operating requirements.
• Strong stakeholder management and collaboration skills.
• Ability to manage multiple projects and priorities.

Responsibilities

• Create, maintain, and improve SOPs, knowledge articles, procedures, and assets.
• Translate complex information into clear, user-focused content.
• Apply standards for consistency, usability, and effectiveness.
• Design assets to support self-service and AI-powered retrieval.
• Partner with leaders to define governance and review cycles.

Skills

Exceptional written communication

Analytical skills

Project management

Stakeholder collaboration

Understanding of knowledge management

Familiar with AI tools for docs

Microsoft 365 proficiency

SharePoint

Copilot / ChatGPT Enterprise

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Copilot

ChatGPT Enterprise

SharePoint

Teams

Job description

Guardian Life is seeking a Knowledge Management and Technical Communication Specialist to create, maintain, and optimize SOPs and learning assets for FPRS operations. You will blend technical writing with knowledge governance and AI-enabled workflows to ensure accurate, accessible information for colleagues.

Responsibilities include developing scalable repositories, partnering with stakeholders, and promoting responsible AI usage in documentation and processes.