Global Enterprise Support & AI Automation Analyst

Jobtailor; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking an experienced enterprise client support specialist to serve global financial-institution accounts. You will resolve complex product, configuration, and system questions while driving process improvements and knowledge-base content.

You’ll collaborate with software engineers, product managers, and cross-functional delivery teams to deliver high-quality outcomes, scale AI-driven support, and mentor junior colleagues in a fast-paced environment.

Qualifications

• Bachelor's degree and 5+ years of related experience, or advanced degree with 3+ years.
• Stellar written and verbal communication with enterprise audiences.
• Empathetic, client-focused approach with strong listening.
• Detail-oriented in complex, high-stakes environments.
• Growth-minded about emerging tools and technologies.
• Natural problem-solving ability; proactive and resourceful.
• Ability to improve processes and work independently or in a team.
• Comfort in ambiguous, fast-moving environments.
• Ability to learn new technology quickly.
• Curiosity about AI tools and automation.
• Experience with Salesforce Service Cloud or similar.
• Experience supporting enterprise or financial institution clients is a differentiator.
• Fluent English written and spoken.
• Authorized to work in the U.S.; visa sponsorship unavailable.

Responsibilities

• Serve as the dedicated support point for global financial-institution clients.
• Handle product feature, configuration, and system inquiries via phone/email.
• Partner with Enablement Consultants for coordinated, high-quality outcomes.
• Guide users on best practices for the core application and modules.
• Investigate and troubleshoot bugs, gather details, and escalate when needed.
• Maintain and improve troubleshooting runbooks, guides, and playbooks.
• Develop and update self-service Knowledge Base content.
• Identify and test AI tools, automation workflows, and process improvements.
• Reduce manual effort, speed resolutions, and raise support quality.
• Learn global client environments, configurations, and recurring issue patterns.
• Collaborate with engineers, PMs, and cross-functional teams to improve platform.

Skills

Client Support Experience

Troubleshooting Skills

Communication Skills

English Fluency

Education

Bachelor’s degree or higher

Tools

Salesforce Service Cloud

Customer Support Technologies

Job description

Jobtailor is seeking an experienced enterprise client support specialist to serve global financial-institution accounts. You will resolve complex product, configuration, and system questions while driving process improvements and knowledge-base content.

You’ll collaborate with software engineers, product managers, and cross-functional delivery teams to deliver high-quality outcomes, scale AI-driven support, and mentor junior colleagues in a fast-paced environment.