AI Enablement & R&D Ops Manager — Remote

Whip Around; Washington (District of Columbia); Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Unlimited PTO

Subsidized Healthcare

401(k) matching

Paid parental leave

Caregiver support

Professional development plans

Job summary

Whip Around is seeking an Operations Manager to enhance internal AI tools and analytics, supporting R&D and Engineering with data-driven insights and process improvements. You will identify practical AI opportunities, translate them into repeatable solutions, and embed tools into daily workflows to save time and improve consistency.

You will partner with the Director of Operations and technical teams to ensure reliable AI-assisted workflows, governance, and clear reporting across the business.

Qualifications

• Bachelor’s degree in Business, Operations, Analytics, Information Systems, Technology, or related field.
• 3+ years of experience in business operations, R&D or engineering operations, analytics, business systems, program management, AI enablement, or a related field.
• Hands-on experience using generative AI tools to create or improve business workflows, reporting, analysis, or internal processes.
• Experience working cross-functionally with technical teams and translating operational needs into practical solutions.
• Experience working with operational data and using it to produce meaningful reporting, recommendations, or process improvements.

Responsibilities

• Support the Director of Operations in keeping workflows, resources and projects on track and aligned to team goals and developing initiatives.
• Track and report on operational KPIs against targets set with the Director, flagging performance gaps and helping put corrective action in place.
• Help manage operational budgets, systems and vendors to ensure we receive appropriate value from our investments.
• Identify new opportunities for AI within assigned areas of responsibility and help design and implement practical solutions.
• Support the rollout and adoption of AI and automation tools across the team, providing guides, training and hands-on support people need to use them confidently and effectively.
• Help identify and prioritize practical AI use cases tied to clear outcomes - reducing manual effort, improving consistency and saving time or cost.
• Deliver early, practical "quick wins" in the first few months, then help establish repeatable processes for monitoring evaluating and improving solutions already in use.
• Help ensure live AI tools and agents have access to accurate, current and appropriate information so they remain reliable and trusted by the people using them.
• Maintain clear communication with stakeholders across the business to ensure AI agents and workflows remain aligned with current data, processes and organizational changes.
• Map and improve core operational processes, identifying bottlenecks where automation or AI could reduce manual administration and sharing recommendations with the Director.
• Support R&D and Engineering AI initiatives and help teams improve reporting and data quality.
• Document processes, tools and standard operating procedures so that knowledge is captured, repeatable and easy for the team to follow.
• Manage and monitor new system integrations and coordinate new AI agent requests and intake as they arise.
• Help develop and maintain meaningful R&D and Engineering metrics and reporting, using data from development and work-management systems to provide visibility into delivery, capacity, workflow health and operational trends.
• Build strong relationships with R&D and engineering to develop a deep understanding of their workflows, needs and challenges, and help design AI-assisted reporting that provides useful operational insights while supporting broader company reporting requirements.

Skills

Generative AI tools

AI agents/workflows

SQL/BI tools

Stakeholder management

Data analytics

Education

Bachelor’s degree in Business, Operations, Analytics, Information Systems, Technology, or related field

Tools

Claude

Jira

Confluence

Job description

Whip Around is seeking an Operations Manager to enhance internal AI tools and analytics, supporting R&D and Engineering with data-driven insights and process improvements. You will identify practical AI opportunities, translate them into repeatable solutions, and embed tools into daily workflows to save time and improve consistency.

You will partner with the Director of Operations and technical teams to ensure reliable AI-assisted workflows, governance, and clear reporting across the business.