AI Enablement Program Lead for Analytics & Ops

Amazon; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Plan

Paid Time Off

Job summary

Amazon's Rapid & Rural Logistics (R2L) in Bellevue, WA seeks a strategic Sr Program Manager to lead AI Enablement across high-growth operations. You will design scalable playbooks, implement AI capability programs, and build an AI Champions network to empower employees to solve business problems with AI.

You will partner with Tech and business teams to scale prototypes into production, track KPIs, and drive ROI through AI adoption.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
• Knowledge of general AI tools.
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions.

Responsibilities

• Translate the AI enablement vision into executable roadmaps, designing programs that transform employees into AI-capable problem solvers through scalable playbooks, role-based pathways (AI Explorer, Practitioner, Champion), and an AI Champions network that fosters a culture of AI-first thinking
• Design and execute programs that transform R2L employees into AI-capable problem solvers who can build self-help tools and prototypes using their business knowledge
• Build scalable playbooks, role-based pathways (AI Explorer to Practitioner to Champion), and 'office hours' to support employees at varying levels of AI proficiency
• Drive adoption of AI tools through internal communications, workshops, and an AI Champions network to foster a culture of AI-first thinking and active problem-solving
• Partner with Tech teams, and other stakeholders to facilitate partnerships, scale prototypes into production solutions, and integrate AI into existing workflows
• Enable employees to identify high-impact use cases, build proof-of-concepts, and articulate business value to Tech teams for scaling
• Define and track KPIs for AI adoption (training completion, active tool usage, prototypes developed, solutions scaled), productivity gains, and ROI to provide transparency to senior leadership
• Conduct impact assessments that quantify business outcomes from employee-built AI solutions, including productivity gains, quality improvements, and cost savings
• Facilitate peer learning through AI Champions showcases, monthly sessions, AMAs, and community forums that accelerate adoption and innovation
• Establish mechanisms that capture learnings from frontline teams and inform continuous program improvement, ensuring enablement remains relevant and effective

Skills

Program management

Data-driven improvements

Executive communication

Education

Master's degree or MBA

Tools

AI tools

Job description

Amazon's Rapid & Rural Logistics (R2L) in Bellevue, WA seeks a strategic Sr Program Manager to lead AI Enablement across high-growth operations. You will design scalable playbooks, implement AI capability programs, and build an AI Champions network to empower employees to solve business problems with AI.

You will partner with Tech and business teams to scale prototypes into production, track KPIs, and drive ROI through AI adoption.