AI Enablement & Process Lead

CSI; Paducah (KY); On-site; USD 70,000 - 100,000; Full time

Job summary

Computer Services, Inc. (CSI) is building an internal AI capability and seeks a business analysis and product operations expert to turn AI ideas into scoped, prioritized, execution-ready work within a regulated financial services environment.

You will own the intake process, interview stakeholders, and document current workflows, then write precise use-case specifications and manage a groomed backlog for execution by partners. Collaboration with AI adoption leads will drive uptake across the org.

Qualifications

• 3–5 years in business analysis, product operations, process improvement, or transformation.
• Bachelor's degree in Business, Operations, Information Systems, or related field, or equivalent experience.
• Experience gathering requirements with non-technical stakeholders and documenting actionable specs.
• Experience owning a backlog and producing clear documentation for build partners.

Responsibilities

• Run AI use-case intake and interview stakeholders to document current-state workflows.
• Write use-case specs with problem, scope, data classification, success metrics, and effort estimates.
• Maintain a groomed backlog with clear requirements, dependencies, and acceptance criteria.
• Drive adoption with AI Champions and track usage to identify friction and expansion opportunities.

Skills

Business analysis

Product operations

Process improvement

Education

Bachelor's degree in Business or related field

Tools

Jira

Confluence

Job description

Computer Services, Inc. (CSI) is building an internal AI capability and seeks a business analysis and product operations expert to turn AI ideas into scoped, prioritized, execution-ready work within a regulated financial services environment.

You will own the intake process, interview stakeholders, and document current workflows, then write precise use-case specifications and manage a groomed backlog for execution by partners. Collaboration with AI adoption leads will drive uptake across the org.