AI Solutions Specialist

csiweb; Paducah (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Incentive awards

Benefits package

Job summary

Computer Services, Inc. (CSI) in Paducah, KY is seeking a Business Analyst/Operations professional to run AI use-case intake, interview stakeholders, and map current-state workflows, including undocumented steps.

You will craft detailed use-case specifications and drive prioritization decisions. You will own and groom the backlog, ensuring clear requirements, dependencies, and acceptance criteria, while refining with partners and handing off only where a second discovery pass is unnecessary.

Qualifications

• 3-5 years in business analysis, product operations, process improvement, or transformation.
• Experience running requirements with non-technical stakeholders and owning a backlog.
• Ability to write specifications that others can build from.

Responsibilities

• Run AI use case intake and serve as intake point for AI requests across the business.
• Interview stakeholders and document current-state workflows, including undocumented steps.
• Write the use case spec: problem, scope, data classification, success measure, effort estimate.
• Assess feasibility and business value; prioritize or decline with reason.
• Own and groom the backlog; maintain execution-ready backlog with clear requirements, dependencies and acceptance criteria.
• Run refinement with build partners and hand off work not requiring a second discovery pass.
• Maintain documentation for delivered capabilities for reuse.
• Drive adoption by partnering with AI Adoption Manager and AI Champions.

Skills

Requirements gathering

Backlog ownership

Documentation

Stakeholder interviews

Jira/Confluence

Education

Bachelor's degree in Business/Operations/IS

Tools

Jira

Confluence

Job description

Job Description:

What you'll do

• Run AI use case intake
• Serve as the intake point for AI requests from across the business
• Interview stakeholders and document current-state workflows - including the undocumented steps and workarounds
• Write the use case spec: problem, scope, data classification, success measure, effort estimate
• Assess feasibility and business value; recommend prioritization or decline with a reason
• Own the backlog
• Maintain a groomed, execution-ready backlog with clear requirements, dependencies, and acceptance criteria
• Run refinement with build partners; hand off work that doesn't require a second discovery pass
• Maintain documentation for delivered capabilities so they can be reused rather than rebuilt
• Drive adoption
  • Partner with the AI Adoption Manager and department AI Champions on rollout and onboarding for delivered capabilities
  • Track usage and adoption; identify where solutions stalled and why
  • Feed friction points and expansion opportunities back into the intake pipeline

What we're looking for

• 3-5 years in business analysis, product operations, process improvement, or transformation.
• Bachelor's degree in Business, Operations, Information Systems, or a related field, or equivalent experience.
• Experience with running requirements gathering with non-technical stakeholders, owned a backlog, and written documentation someone else could actually build from.
• Comfortable being the person who says 'walk me through what you do on a Tuesday' and then turning that into a specification.

Strongly preferred

• Financial services, banking, or another regulated industry - you've worked inside compliance constraints rather than around them
• Hands-on user of AI tools (Claude, ChatGPT, Copilot) as a working habit, not a curiosity
• Experience in Jira, Confluence, or comparable work management tooling
• Exposure to governance or architecture review processes

This role is not

• A data science, machine learning, or model development role
• A data analytics or BI reporting role
• A software engineering role

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers' needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [e-mail] and we will work with you to meet your accessibility needs.

For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.