AI Solutions Specialist

CSI; Paducah (KY); On-site; USD 70,000 - 100,000; Full time

Job summary

Computer Services, Inc. (CSI) is building an internal AI capability and seeks a business analysis and product operations expert to turn AI ideas into scoped, prioritized, execution-ready work within a regulated financial services environment.

You will own the intake process, interview stakeholders, and document current workflows, then write precise use-case specifications and manage a groomed backlog for execution by partners. Collaboration with AI adoption leads will drive uptake across the org.

Qualifications

• 3–5 years in business analysis, product operations, process improvement, or transformation.
• Bachelor's degree in Business, Operations, Information Systems, or related field, or equivalent experience.
• Experience gathering requirements with non-technical stakeholders and documenting actionable specs.
• Experience owning a backlog and producing clear documentation for build partners.

Responsibilities

• Run AI use-case intake and interview stakeholders to document current-state workflows.
• Write use-case specs with problem, scope, data classification, success metrics, and effort estimates.
• Maintain a groomed backlog with clear requirements, dependencies, and acceptance criteria.
• Drive adoption with AI Champions and track usage to identify friction and expansion opportunities.

Skills

Business analysis

Product operations

Process improvement

Education

Bachelor's degree in Business or related field

Tools

Jira

Confluence

Job description

Job Description

This is a business analysis and product operations role, not a data science or modeling role. You will not be building models. You will be the person who turns \"we think AI could help with this\" into a scoped, prioritized, execution-ready piece of work. CSI is standing up an internal AI capability that will work across the entire organization in a regulated financial services environment. We\'ve deployed enterprise AI tooling org-wide, and the demand for AI-enabled workflows is growing. The

What You\'ll Do

Run AI use case intake

• Serve as the intake point for AI requests from across the business


• Interview stakeholders and document current-state workflows — including the undocumented steps and workarounds


• Write the use case spec: problem, scope, data classification, success measure, effort estimate


• Assess feasibility and business value; recommend prioritization or decline with a reason

Own the backlog

• Maintain a groomed, execution-ready backlog with clear requirements, dependencies, and acceptance criteria


• Run refinement with build partners; hand off work that doesn\'t require a second discovery pass


• Maintain documentation for delivered capabilities so they can be reused rather than rebuilt

Drive adoption

• Partner with the AI adoption manager and department AI Champions on rollout and onboarding for delivered capabilities


• Track usage and adoption; identify where solutions stalled and why


• Feed friction points and expansion opportunities back into the intake pipeline

What We\'re Looking For

• 3–5 years in business analysis, product operations, process improvement, or transformation.


• Bachelor\'s degree in Business, Operations, Information Systems, or a related field, or equivalent experience.


• Experience with running requirements gathering with non-technical stakeholders, owned a backlog, and written documentation someone else could actually build from.


• Comfortable being the person who says \"walk me through what you do on a Tuesday\" and then turning that into a specification.

Strongly Preferred

• Financial services, banking, or another regulated industry — you\'ve worked inside compliance constraints rather than around them


• Hands-on user of AI tools (Claude, ChatGPT, Copilot) as a working habit, not a curiosity


• Experience in Jira, Confluence, or comparable work management tooling


• Exposure to governance or architecture review processes

This role is not

• A data science, machine learning, or model development role


• A data analytics or BI reporting role


• A software engineering role

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [e-mail] and we will work with you to meet your accessibility needs.

For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.