AI Enablement Operations Associate

Saasventurecapital; Omaha, Northern (NE, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Equity package

Health, dental and vision insurance

401(k)

Flexible PTO

Professional development budget

Job summary

Upwell seeks an entry-level Operations Associate – AI Enablement to work directly with customers and cross-functional teams. You will learn customer workflows, configure and launch workflows on the Upwell platform, and identify opportunities to improve processes using AI.

As you grow, you will take more ownership of workflow discovery, implementations, and projects while collaborating with Success, Operations, Product, and Engineering teams. Prior logistics or AI experience is not required.

Qualifications

• Bachelor's degree or equivalent education, experience, or demonstrated capability.
• Strong written and verbal communication skills.
• Excellent organization and follow-through.
• Strong problem-solving and critical-thinking skills.
• Ability to learn new systems quickly and manage multiple priorities.
• Comfort with spreadsheets and unfamiliar software.
• Ability to collaborate across customer-facing, operational, and product teams.
• Interest in AI and emerging technology.

Responsibilities

• Communicate directly with customers by email and participate in customer calls from the beginning.
• Support customer onboarding, implementations, workflow discovery, and ongoing service needs.
• Learn how customers perform their work today, including the systems they use, the rules they follow, and the exceptions they encouter.
• Help translate customer processes into Upwell configurations, operations procedures, and clearly defined requirements.
• Configure, test, and launch customer workflows within the Upwell platform.
• Work hands-on with the workflows and real-world scenarios to understand how processes operate in practice.
• Investigate operational issues and exceptions, obtain needed information from customers, and coordinate resolution with internal teams.
• Create and maintain clear process documentation, standard operations procedures, and training materials.
• Support customer and internal projects from initial requirements through completion, keeping stakeholders aligned on open item sand next steps.
• Test new functionality and confirm that solutions meet customer needs and work in real-world situations.
• Translate customer and operational needs into clear feedback and requirements for Product and Engineering.
• Identify recurring manual work and opportunities to improve, standardize, or automate processes using technology and AI.
• Take on increasingly complex customer, operational, implementation, and product responsibilities as experience grows.

Skills

communication

organization

problem-solving

learning agility

multitasking

collaboration

AI interest

Education

Bachelor's degree or equivalent

Job description

Upwell seeks an entry-level Operations Associate – AI Enablement to work directly with customers and cross-functional teams. You will learn customer workflows, configure and launch workflows on the Upwell platform, and identify opportunities to improve processes using AI.

As you grow, you will take more ownership of workflow discovery, implementations, and projects while collaborating with Success, Operations, Product, and Engineering teams. Prior logistics or AI experience is not required.