AI Enablement Leader - Scale AI in Operations

Socket.dev; Bellevue (WA); On-site; USD 116,000 - 185,000; Full time

Job summary

Amazon's Rapid & Rural Logistics (R2L) team in Bellevue, WA and New York, NY seeks a strategic Program Manager to lead AI Enablement across high-growth operations. You will design scalable enablement programs and roadmaps that turn employees into AI-capable problem solvers who build self-help tools and prototypes using their business knowledge.

The role requires balancing executive stakeholder management with cross-functional coordination, change management, and technical fluency, plus defining

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience driving process improvements.
• Knowledge of general AI tools.
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments.

Responsibilities

• Translate the AI enablement vision into executable roadmaps, designing programs that transform employees into AI-capable problem solvers through scalable playbooks, role-based pathways, and an AI Champions network.
• Design and execute programs that transform employees into AI-capable problem solvers who can build self-help tools and prototypes using their business knowledge.
• Build scalable playbooks, role-based pathways, and 'office hours' to support employees at varying levels of AI proficiency.
• Drive adoption of AI tools through internal communications, workshops, and an AI Champions network to foster a culture of AI-first thinking and active problem-solving.
• Partner with Tech teams and other stakeholders to facilitate partnerships, scale prototypes into production solutions, and integrate AI into existing workflows.
• Enable employees to identify high-impact use cases, build proof-of-concepts, and articulate business value to Tech teams for scaling.
• Define and track KPIs for AI adoption (training completion, active tool usage, prototypes developed, solutions scaled), productivity gains, and ROI to provide transparency to senior leadership.
• Conduct impact assessments that quantify business outcomes from employee-built AI solutions, including productivity gains, quality improvements, and cost savings.
• Facilitate peer learning through AI Champions showcases, monthly sessions, AMAs, and community forums that accelerate adoption and innovation.
• Establish mechanisms that capture learnings from frontline teams and inform continuous program improvement, ensuring enablement remains relevant and effective.

Skills

Program management

Data analytics

Stakeholder communication

Strategic planning

Process improvement

AI tools knowledge

Workforce development programs

Education

MBA

Master's degree

Tools

AI tools

Job description

Amazon's Rapid & Rural Logistics (R2L) team in Bellevue, WA and New York, NY seeks a strategic Program Manager to lead AI Enablement across high-growth operations. You will design scalable enablement programs and roadmaps that turn employees into AI-capable problem solvers who build self-help tools and prototypes using their business knowledge.

The role requires balancing executive stakeholder management with cross-functional coordination, change management, and technical fluency, plus defining