AI-Enabled Technology Service Strategy Lead

Deloitte France

Costa Mesa (CA)

On-site

USD 183,000 - 322,000

Full time

30 hours ago

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Job summary

Deloitte's Customer Strategy and Design practice in the US is seeking a Service Strategy Manager for Technology clients to lead strategy and cross-functional delivery of AI-enabled service transformations. The role blends service strategy with technology fluency, guiding engagements from vision through implementation, with client-facing leadership and global delivery coordination.

Travel ~30% as required; recruiting ends Nov 15, 2026.

Qualifications

8+ years of experience delivering consulting engagements focused on service transformation.
6+ years of experience conducting customer/user experience strategy or operational transformation engagements for Technology clients.
6+ years of experience in the Technology sector, including SaaS, cloud, and enterprise software environments.
6+ years leading strategy engagements with transformation roadmaps and business cases.
1+ years of experience using artificial intelligence tools in day-to-day workflow.

Responsibilities

Leading engagements that define service strategies across digital self-service, contact center, and field service experiences for Technology clients.
Partnering with client leaders to define and deliver AI-enabled service strategies.
Translate business and operational challenges into structured service strategies and roadmaps.
Build phased deployment and migration plans for AI and automation solutions.