Service Strategy Leader, Consumer AI & Transformation

Deloitte France; Cleveland (OH); On-site; USD 183,000 - 322,000; Full time

Job summary

Deloitte Digital seeks a Service Strategy Manager to lead client engagements for Consumer services, combining strategy, AI fluency, and delivery excellence. You will shape service visions, drive cross-functional execution, and translate needs into actionable transformation roadmaps.

The role emphasizes collaboration across strategy, technology, and operations, guiding impactful initiatives and adopting AI-enabled solutions at scale. Willingness to travel is required.

Qualifications

• 5+ years of consulting or industry experience with service transformation.
• Proven CPQ/lead-to-cash experience with SAP CPQ or SAP Hybris CPQ.
• Ability to travel up to 50%.
• Bachelor's degree; advanced degree preferred.

Responsibilities

• Lead engagements defining service strategies across digital self-service, contact center, and field service experiences.
• Partner with CX, digital, technology, and operations leaders to define AI-enabled service strategies.
• Advise clients on loyalty, retention, and lifetime value across omnichannel channels.
• Translate business challenges into structured service strategies, roadmaps, and business cases.
• Connect service strategy to technology delivery with architecture and data integration plans.
• Collaborate with stakeholders through workshops to move from strategy to implementation.
• Guide teams in prioritization and execution planning to ensure fast, clear delivery.
• Build phased deployment plans for AI agent and automation solutions.
• Evaluate AI-enabled tools and modern ways of working to accelerate strategy development.
• Manage client relationships and oversee scope, timelines, risks, and dependencies.
• Lead and develop multi-disciplinary teams for integrated service transformation.
• Coordinate global delivery teams to ensure consistent quality and knowledge transfer.
• Support practice growth through proposals and solution shaping.
• Champion the role of service strategy with clients and teams.

Skills

Consulting experience

Stakeholder management

Communication skills

Travel willingness

Problem solving

Education

Bachelor's degree

Advanced degree preferred

Tools

SAP CPQ

SAP Hybris CPQ

Job description

Deloitte Digital seeks a Service Strategy Manager to lead client engagements for Consumer services, combining strategy, AI fluency, and delivery excellence. You will shape service visions, drive cross-functional execution, and translate needs into actionable transformation roadmaps.

The role emphasizes collaboration across strategy, technology, and operations, guiding impactful initiatives and adopting AI-enabled solutions at scale. Willingness to travel is required.