Service Strategy Manager: AI‑Driven Customer Transformation

Deloitte France; Costa Mesa (CA); On-site; USD 183,000 - 322,000; Full time

Job summary

Deloitte is seeking a Service Strategy Manager to lead client engagements across Consumer services, focusing on building AI-enabled service strategies and practical roadmaps. The role spans strategy, technology, and operations to translate vision into measurable outcomes for clients in retail, e-commerce, and direct-to-consumer channels.

You will partner with business and technology teams, manage multi-disciplinary groups, and guide delivery across time zones.

Qualifications

• 5+ years of consulting or industry experience in service transformation.

Responsibilities

• Lead engagements that define service strategies across digital self-service, contact center, and/or field service.
• Partner with client leaders to define AI-enabled service strategies and measurable outcomes.
• Advise clients on strategies to improve loyalty, retention, and lifetime value across omnichannel channels.
• Translate business challenges into structured service strategies, roadmaps and business cases.

Skills

Consulting experience

CPQ knowledge

Customer experience strategy

Project leadership

Communication skills

Education

Bachelor's Degree

Tools

CPQ software (SAP CPQ)

SQL

Python/.NET

Job description

Deloitte is seeking a Service Strategy Manager to lead client engagements across Consumer services, focusing on building AI-enabled service strategies and practical roadmaps. The role spans strategy, technology, and operations to translate vision into measurable outcomes for clients in retail, e-commerce, and direct-to-consumer channels.

You will partner with business and technology teams, manage multi-disciplinary groups, and guide delivery across time zones.