Healthcare AI-Enabled Service Strategy Leader

Deloitte France; San Jose (CA); On-site; USD 183,000 - 322,000; Full time

Job summary

Deloitte is seeking a Service Strategy Manager – Healthcare to lead client-facing engagements, shaping service strategy, AI-enabled solutions, and cross-functional delivery to improve patient, member, provider and business outcomes.

You will partner with leaders across patient experience, digital, technology and operations, manage multi-disciplinary teams, and oversee scope, timelines, risks, and knowledge transfer across time zones.

Qualifications

• 8+ years of experience delivering consulting engagements focused on service transformation, including contact center modernization, field service optimization, and/or digital self-service strategy
• 6+ years of experience conducting patient/member experience strategy or operational transformation engagements for provider and health plan clients
• 6+ years of experience in the Health Care sector, including developing patient/member journeys and service delivery operating models for provider and health plan environments
• 6+ years of experience leading strategy engagements including diagnosing current state gaps and pain points, identifying priority opportunities and value drivers, and defining transformation roadmaps and business cases
• 6+ years of experience in technology strategy and delivery, including collaborating with technology teams to deliver agentic AI use case prioritization, platform assessments, architecture design, and implementation planning
• 1+ years of experience using artificial intelligence tools in day-to-day workflow
• Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available

Responsibilities

• Leading engagements that define service strategies across digital self-service, contact center, and/or field service customer experiences for Health Care clients
• Partnering with client patient/member experience, digital, technology, and customer operations leaders to define and deliver AI-enabled service strategies
• Advise clients on strategies to improve patient and member experience, satisfaction, and retention across channels
• Translating business and operational challenges into structured service strategies, prioritized initiatives, roadmaps, and supporting business cases
• Connecting service strategy to technology delivery through architecture, platform requirements, and data integration strategy
• Managing client workshops and frequent working sessions to move from strategy to implementation

Skills

Executive storytelling

Team leadership

Client relationship management

Cross-functional collaboration

Strategic planning

Job description

Deloitte is seeking a Service Strategy Manager – Healthcare to lead client-facing engagements, shaping service strategy, AI-enabled solutions, and cross-functional delivery to improve patient, member, provider and business outcomes.

You will partner with leaders across patient experience, digital, technology and operations, manage multi-disciplinary teams, and oversee scope, timelines, risks, and knowledge transfer across time zones.