AI-Enabled IT Service Transformation Lead

Promega Corporation; Madison (WI); On-site; USD 120,000 - 170,000; Full time

Job summary

Promega Corporation is seeking an IT Service Transformation Manager to bridge Shared Services and R&D with IT, guiding AI-enabled initiatives, stakeholder engagement, and change management to enhance IT service delivery.

You will lead cross‑team projects, influence senior leaders, coach business users on AI tools (Claude, workflows), and partner with the Emerging Technology team to identify use cases, ensure adoption, and improve efficiency across the organization.

Qualifications

• Bachelor’s degree in information systems, business, or related field, or equivalent experience.
• 5+ years of IT service delivery, project coordination, business analysis, or related documentation.
• Experience with change management or adoption-focused initiatives across technology transitions.
• Hands-on capability with consumer-grade AI tools and willingness to coach others.

Responsibilities

• Act as liaison to Promega business units and integrate IT service delivery with business objectives.
• Lead IT Partnership Reviews and surface unmet technology needs.
• Escalate issues and coordinate IT response across teams; AI handles monitoring and dashboards.
• Own cross-team IT initiatives and manage stakeholder alignment and scope decisions.
• Assess risks and navigate escalations; AI surfaces risk signals and timeline status.
• Coach business users to build AI-driven solutions and provide hands-on assistance.
• Identify AI use cases and collaborate with Emerging Technology to enable adoption and templates.
• Facilitate intake of new requests to Emerging Technology based on business priorities.
• Lead rollout planning for AI solutions and gather post-deployment feedback.
• Drive human-side adoption and ensure alignment with Promega’s ESI principles.
• Demonstrate inclusion and accountability in a safe workspace.

Skills

IT service delivery

Project coordination

Business analysis

Change management

AI proficiency

Stakeholder management

Presentation skills

Education

Bachelor’s Degree in Information Systems, Business, or related field

Tools

Claude skills

Scheduled tasks

Lightweight automations

AI tool integration

Microsoft applications

Job description

Promega Corporation is seeking an IT Service Transformation Manager to bridge Shared Services and R&D with IT, guiding AI-enabled initiatives, stakeholder engagement, and change management to enhance IT service delivery.

You will lead cross‑team projects, influence senior leaders, coach business users on AI tools (Claude, workflows), and partner with the Emerging Technology team to identify use cases, ensure adoption, and improve efficiency across the organization.