AI-Driven Utilities Growth & CX Strategy Consultant

Accenture PLC; Seattle (WA); On-site; USD 80,000 - 189,000; Full time

Job summary

Accenture is seeking a management consultant specializing in utilities to help reinvent customer service experiences, operations, and value through data-driven insights and technology enablement. You will work across strategy, functional, and tech teams to design and deploy actionable roadmaps that improve customer trust, reduce cost‑to‑serve, and boost satisfaction.

Travel may be required, and the role supports the deployment of automation, AI, and omnichannel strategies across channels and

Qualifications

• Minimum of 4 years of Strategy or Management consulting experience focused on helping organizations reimagine customer service, customer support, contact center operations, back-office delivery (billing, payments, credit & collections) or digital customer engagement.

Responsibilities

• Assess current-state service performance, identify breakpoints, and define roadmaps for future-state visions.
• Lead implementation of strategic initiatives that drive measurable customer, operational, or financial impact.
• Engage client leaders and facilitate workshops to translate findings into actionable recommendations.

Skills

Strategy consulting

Analytics & insights

Customer service

Education

Bachelor's degree or equivalent

Job description

Accenture is seeking a management consultant specializing in utilities to help reinvent customer service experiences, operations, and value through data-driven insights and technology enablement. You will work across strategy, functional, and tech teams to design and deploy actionable roadmaps that improve customer trust, reduce cost‑to‑serve, and boost satisfaction.

Travel may be required, and the role supports the deployment of automation, AI, and omnichannel strategies across channels and