AI-Driven Tech Service Strategy Lead

Deloitte France; Richmond (VA); On-site; USD 183,000 - 322,000; Full time

Benefits offered by this job

Discretionary annual incentive program

Job summary

Deloitte is seeking a Service Strategy Manager in the Technology practice to lead client engagements that shape service strategies and drive measurable outcomes. You will blend service strategy, AI fluency, and technology delivery to transform client pain points into actionable roadmaps and business cases.

You will guide multi-disciplinary teams and partner with senior client stakeholders to ensure adoption, with travel as required to client sites and workshops.

Qualifications

• 8+ years of experience delivering consulting engagements focused on service transformation.
• 6+ years of customer/user experience strategy for Technology clients.
• 6+ years in Technology sector with SaaS/cloud/enterprise software exposure.
• 6+ years leading strategy engagements with transformation roadmaps and business cases.
• 1+ year using AI tools in day-to-day workflows.
• Ability to travel ~30% and willingness for sponsorship considerations.

Responsibilities

• Lead engagements defining service strategies across digital self-service, contact center, and field service for Technology clients.
• Partner with CX, digital, technology, and operations leaders to deliver AI-enabled service strategies.
• Translate challenges into structured strategies, roadmaps, and business cases.
• Guide teams in prioritization, dependencies, and execution planning to deliver with speed and clarity.
• Develop phased deployment plans for AI agent and automation solutions.
• Manage client relationships, scope, timelines, risks, and dependencies across workstreams.
• Lead and develop multi-disciplinary teams spanning strategy, technology, and operations.
• Collaborate with global delivery teams for consistent quality and knowledge transfer.

Skills

Strategy leadership

Executive communication

Client management

AI in consulting

Tools

Analytics tools

AI-enabled tools

Job description

Deloitte is seeking a Service Strategy Manager in the Technology practice to lead client engagements that shape service strategies and drive measurable outcomes. You will blend service strategy, AI fluency, and technology delivery to transform client pain points into actionable roadmaps and business cases.

You will guide multi-disciplinary teams and partner with senior client stakeholders to ensure adoption, with travel as required to client sites and workshops.