AI-Driven Support Specialist | Chatbot & Tech Help

Harris Computer; Pennsylvania; On-site; USD 65,000 - 75,000; Full time

Job summary

Harris Computer in Pennsylvania is seeking a Service Specialist to support FA2 and Prosoft, applying AI/chatbot concepts via RAG methodology. You will provide technical phone support, learn, implement, and train on FA2 and Prosoft for customers.

The role requires identifying additional revenue streams, delivering regular status reports to the Manager of Support Services, and juggling multiple priorities in a fast-paced environment.

Qualifications

• Advanced understanding of AI agent and chatbot creation using RAG methodology.
• Technical phone support to customers.
• Learning, understanding, implementing and training on FA2 and Prosoft.
• Identification and communication of additional revenue streams/opportunities.
• Providing regular and timely status reports to the Manager of Support Services.
• 2+ years' experience in technical environment and/or customer service fields.
• Excellent interpersonal, written, and oral communication skills.
• Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objections and resolve problems.
• Strong work ethic and self-starter, ability to work independently and as a team player.
• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
• Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
• Payroll and AP knowledge preferred.
• Accounting knowledge will set a candidate apart.
• Strong analytical and problem-solving skills

Skills

Action Oriented

Approachability

Customer Focus

Communicative

Peer Relationships

Technical Oriented

Adaptability

Time Management

Strong Listening Skills

Patience

Job description

Harris Computer in Pennsylvania is seeking a Service Specialist to support FA2 and Prosoft, applying AI/chatbot concepts via RAG methodology. You will provide technical phone support, learn, implement, and train on FA2 and Prosoft for customers.

The role requires identifying additional revenue streams, delivering regular status reports to the Manager of Support Services, and juggling multiple priorities in a fast-paced environment.