Support Specialist

N. Harris Computer Corporation - USA; Topeka (KS); On-site; USD 65,000 - 75,000; Full time

Job summary

N. Harris Computer Corporation - USA in Topeka, KS seeks a technically adept professional to support AI chatbot initiatives and customer services. You will engage in advanced AI agent work, provide telephone-based support, and mentor customers on FA2 and Prosoft systems.

Candidates should have strong communication, problem-solving abilities, and the capacity to manage multiple priorities in a fast-paced environment.

Qualifications

• Advanced understanding of AI agent and chatbot creation using RAG methodology.
• Technical phone support to customers.
• Learning, understanding, implementing and training on FA2 and Prosoft.
• Payroll and AP knowledge preferred.
• Accounting knowledge will set a candidate apart.
• Strong analytical and problem-solving skills.
• Excellent interpersonal, written, and oral communication skills.
• Ability to manage multiple priorities and adapt to change.

Responsibilities

• Develop and support AI chatbots using RAG methodology.
• Provide technical phone support to customers.
• Train customers and staff on FA2 and Prosoft platforms.
• Identify and communicate additional revenue opportunities.
• Provide regular status reports to the Manager of Support Services.

Job description

Job Description

Core responsibilities of the position include, but are not limited to, the following:

Competencies

• Action Oriented
• Approachability
• Customer Focus
• Communicative
• Strong Listening Skills
• Patience
• Peer Relationships
• Technical Oriented and Adaptability
• Time Management

Required Qualifications

• Advanced understanding of AI agent and chatbot creation using RAG methodology to further enhance the implementation of chatbots for FA2 and Prosoft
• Technical phone support to customers
• Learning, understanding, implementing and training on FA2 and Prosoft
• Identification and communication of additional revenue streams/opportunities
• Providing regular and timely status reports and progress of assigned work to the Manager of Support Services
• 2 + years' experience in technical environment and/or customer service fields desired
• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objections and resolve problems
• Strong work ethic and self-starter, ability to work independently and as a team player
• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone
• Payroll and AP knowledge preferred
• Accounting knowledge will set a candidate apart
• Strong analytical and problem-solving skills

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Salary range: $65,000 - $75,000 USD per year.