AI-Driven Support Platform Manager

Wiz, Inc.; Oregon; Hybrid; USD 177,000 - 242,000; Full time

Job summary

Wiz is seeking a Manager of Applied AI, Solutions Support Engineering to lead an AI-first team building internal tools and automation that power our global support platform. You will own the Zendesk environment, build CRM integrations, and guide the development of intelligent routing, browser/IDE extensions, and automated triage workflows.

You will code alongside your team in Python, TypeScript/JavaScript, and Apex, while driving the tooling roadmap and ensuring scalable cloud infrastructure on

Qualifications

• 2+ years leading or managing a team of internal tool developers, automation engineers, or systems developers.
• 5+ years hands-on development building internal tools, APIs, and web apps using Python and TypeScript/JavaScript.
• Hands-on experience with Zendesk and Salesforce administration and development, including apps and Apex code.
• Experience deploying cloud-hosted services on GCP/AWS/Azure with containers, PostgreSQL, and data warehouses.
• Experience using AI models, prompts, and coding tools to build internal apps and automate workflows.
• Experience with Terraform, Docker, Git, CI/CD, and CRM sandbox environments.

Responsibilities

• Lead, mentor, and guide an AI-first team of internal tool developers, planning sprints in Jira.
• Own the tooling and automation roadmap for the technical support experience.
• Actively write, review, and ship code in Python, TypeScript/JS, and Apex across internal apps and CRM integrations.
• Champion an AI-first development pipeline to enable automated triage and workflows.
• Own Zendesk administration and integrations with ServiceNow and Salesforce.
• Develop and maintain internal support tooling including routing, browser/IDE extensions, and automation workflows.
• Maintain cloud infrastructure on GCP using containers, PostgreSQL, BigQuery, Pub/Sub, and Terraform.

Skills

Team leadership

Agile practices

Python

TypeScript/JavaScript

Apex code

Cloud experience

Tools

Zendesk

Salesforce

ServiceNow

Terraform

Docker

Git

CI/CD

GCP

BigQuery

PostgreSQL

Job description

Wiz is seeking a Manager of Applied AI, Solutions Support Engineering to lead an AI-first team building internal tools and automation that power our global support platform. You will own the Zendesk environment, build CRM integrations, and guide the development of intelligent routing, browser/IDE extensions, and automated triage workflows.

You will code alongside your team in Python, TypeScript/JavaScript, and Apex, while driving the tooling roadmap and ensuring scalable cloud infrastructure on