AI-First Internal Tools & Automation Lead

OpenKrill; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Wiz is seeking an AI‑forward Manager of Applied AI, Solutions Support Engineering to lead a team of internal tool developers building the automation and tooling behind our support platform. You will own the Zendesk platform, create integrations with Salesforce and ServiceNow, and drive intelligent ticket routing, browser and IDE extensions, and automated triage workflows.

You will code alongside your team in Python, TypeScript/JavaScript, and Apex, guiding the development pipeline and coaching

Qualifications

• 2+ years leading internal tool/developer teams, Agile sprint mgmt, Jira epics/defects hands-on.
• 5+ years hands-on dev of internal tools, backend services, APIs, web apps with Python/TypeScript/JS.
• Hands-on Zendesk and Salesforce admin/dev, including Apex, custom objects/workflows, integrations.
• Cloud-hosted services on GCP/AWS/Azure with containers, PostgreSQL, BigQuery, Pub/Sub.
• Experience with AI models, prompts, coding tools for internal tools and automation.
• Experience with Terraform, Docker, Git, CI/CD; cloud services + CRM sandboxes.
• Must meet EAR part 772 and ITAR 120.15; reside in contiguous United States.

Responsibilities

• Lead and mentor an AI-first team of internal tool developers, run Jira sprints, manage epics/defects.
• Own tooling and automation roadmap for technical support experience and case resolution.
• Hands-on coding in Python, TS/JS, and Apex across internal apps and CRM integrations.
• Champion AI-first development; use models/tools to speed up triage and workflows.
• Admin and custom development of Zendesk; integrate with ServiceNow and Salesforce (Apex).
• Lead development of internal support tooling, routing, browser/IDE extensions, and Slack/Jira/Zoom integrations.
• Maintain cloud infra for support tools on GCP with PostgreSQL, BigQuery, Pub/Sub, Terraform; ensure security.
• Partner with Support leadership/Product/CTO to remove bottlenecks and build new tools.

Skills

Team leadership

Agile methodologies

Python

TypeScript/JavaScript

Apex

Zendesk

Salesforce

GCP / cloud

Terraform

Docker

CI/CD

Tools

Zendesk

Salesforce

ServiceNow

Jira

Git

Terraform

PostgreSQL

BigQuery

Docker

Slack

PagerDuty

Job description

Wiz is seeking an AI‑forward Manager of Applied AI, Solutions Support Engineering to lead a team of internal tool developers building the automation and tooling behind our support platform. You will own the Zendesk platform, create integrations with Salesforce and ServiceNow, and drive intelligent ticket routing, browser and IDE extensions, and automated triage workflows.

You will code alongside your team in Python, TypeScript/JavaScript, and Apex, guiding the development pipeline and coaching